A Quote by J. Willard Marriott

Communicate. Listen to your customers, associates and competitors.

J. Willard Marriott

Quote Topics

Associates Communicate Competitors Customers Listen Your

Quote Author

J. Willard Marriott
American - Businessman
September 17, 1900 - August 13, 1985

Listen to your customers, not your competitors.

Joel Spolsky

The way management treats associates is exactly how the associates will treat the customers.

Sam Walton

The way management treats their associates is exactly how the associates will then treat the customers.

Sam Walton

What is your Unique Selling Proposition? What makes you different than your competitors? Wrap your advertising message around that USP and communicate it in a clear and concise manner.

Lynda Resnick

Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co-workers or your clients and customers.

Les Brown

And so if your competitors aren't growing, if there isn't a competitive reason to grow, and you want focus and discipline to add customers to existing stores, you adjust your strategy.

Jim Cantalupo

We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.

Eric Yuan

If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on your promises - you will leave your competitors struggling to catch up.

Richard Branson

Start by identifying the qualities or characteristics that make you distinctive from your competitors - or your colleagues. What have you done lately - this week - to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?

Tom Peters

Only by moving away from the comforts of your conference room to truly engage with and listen to your customers can you learn in depth about their problems, produce features to solve those problems, and learn what drives customers to recommend, approve, and purchase products.

Steve Blank

If you're a prostitute, this is your day: You party, you have customers until four or six in the morning, then you sleep. You wake at noon, watch soaps on TV, take two or three hours to fancy up yourself, and then you start waiting for customers. That's your life. And some days no customers come. There's no party. There's nothing. You sit there and wait. If you're educated you can read books, but in Bangladesh and most other places you watch TV or listen to music or cook.

Michael Glawogger

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Sam Walton

Every day, you get up, and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.