A Quote by Jack Dangermond
My parents were immigrants who started a nursery as a way to get us kids through school. I learned around the dinner table about customer service and cash flow and paying bills.
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In Business School they taught us about cash flow, not about corporate politics; about return on equity, not about egos and pride. Oh, there were optional courses on 'Organizational Behavior' and 'Managerial Skills,' but these were a little too bloodless to convey what I learned on the job.
My parents were the traditional Filipino parents who didn't talk about money around the dinner table.
My parents were the traditional Filipino parents who didnt talk about money around the dinner table.
I think private school is much better at customer service and making the parents feel better, especially in Los Angeles. It's almost like a spa for the parents where you drop your kids off, where they give you a beautifully baked thing and let the parents write their own newsletter about global warming.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Americans are curious about the texture of everyday life in the Middle East because they rarely get to see it. I wanted readers to feel like they were sitting around the dinner table with me and my friends, hearing what average people really say and really think, [where] the dinner table is the best place to find out.
Teenagers talk about the idea of having each other's 'full attention.' They grew up in a culture of distraction. They remember their parents were on cell phones when they were pushed on swings as toddlers. Now, their parents text at the dinner table and don't look up from their BlackBerry when they come for end-of-school day pickup.
We can think about how we reduce the pain in paying. So, for example, credit cards are wonderful mechanisms to reduce the pain of paying. If you go to a restaurant and you are paying cash, you would feel much worse than if you were paying with credit card. Why? You know the price, there's no surprise, but if you're paying cash, you feel a bit more guilt.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
I understood from a very young age that school was important and that my parents were making great sacrifices for me. Every morning I saw my father get up and go to a job that he didn't really like. They came to France for the same reasons all immigrants move to another country - so their kids could have a better way of life.
I'm the daughter of immigrants and my parents came to this country with nothing in their pockets and not speaking English and all of us kids were supposed to grow up and just get a stable job that kept us out of trouble. So, that was what I was always aiming for.
I learned Spanish as my second language from middle school through high school. I grew up volunteering at homeless shelters and tutoring kids of Latin immigrants in Atlanta, who didn't speak any English. That prepared me for when I traveled.
When I ran a small IT services business in the 1990s, it had strong recurring revenues - yet I couldn't accurately forecast cash flow for even the next few quarters. Small changes in the customer base or losing/hiring a few key employees could create massive swings in cash flow.
Please, let's talk to American families and sit around the dinner table at night figuring how to pay their bills.
The public schools in our neighborhood were so bad that the teachers in the school said you shouldn't send your kids here. My mother called around and found a school that was willing to give both me and my brother scholarship money. It's a classic story about black parents wanting more for their kids than they had for themselves.
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