A Quote by Jack Ma
EBay is a great company. There are a lot of good assets and good customers, and the U.S. people love it.
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Every company's greatest assets are its customers, because without customers there is no company.
L.A. has a lot of good flea markets - the Rose Bowl is always a good one. I have taken to eBay, too. Some of my favorite things - especially chairs, for some reason - I got on eBay.
My idea of good company is the company of clever, well-informed people who have a great deal of conversation; that is what I call good company.
Those who decide to use leisure as a means of mental development, who love good music, good books, good pictures, good plays, good company, good conversation - what are they? They are the happiest people in the world.
Good customers want good quality service. Great customers want it even more.
If I collected all the diamonds in the world, I'd have no 'income' but I'd have a lot of 'assets'. Would my company be worth nothing because I have no income? A lot of Net companies are collecting assets. They have to be measured with a new set of metrics.
Employees are your most valuable assets. They are the heart and guts of a company. This doesn't mean that from time to time, you aren't going to do what is good for the company.
In an ironic twist, I now see Good to Great not as a sequel to Built to Last, but more of a prequel. Good to Great is about how to turn a good organization into one that produces sustained great results. Built to Last is about how you take a company with great results and turn it into an enduring great company of iconic stature.
Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.
You're missing it. This is not a one-man show. What's reinvigorating this company is two things: One, there's a lot of really talented people in this company who listened to the world tell them they were losers for a couple of years, and some of them were on the verge of starting to believe it themselves. But they're not losers. What they didn't have was a good set of coaches, a good plan. A good senior management team. But they have that now.
It takes a while for executives to understand that every company is a spatial company, fundamentally: where are our assets, where are our customers, where are our sales. But when they get it, they light up and say, 'I want to get the geographic advantage.'
What are we focused on? Return on equity. We don't need these great big tier one assets. I'm very happy with getting tier two, tier three assets; that's what Glencore has been good at.
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
I have always loved sneakers and sweaters, and I wear a lot of them. And a good t-shirt or a pair of jeans can make you feel so good. And then I love great coats, and I pay a lot of attention to them and own a lot of them. I think a great piece of outerwear can really make you stand out.
Keep good company, read good books, love good things and cultivate soul and body as faithfully as you can
I love great journalism. I appreciate it. I love a good, you know, I love good news stories. I love great books. I love great articles. I appreciate them so much, and they've been part of my education as a woman.
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