A Quote by Jack Welch
Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.
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As a doctor, let me tell you what self-love does: It improves your hearing, your eyesight, lowers your blood pressure, increases pulmonary function, cardiac output, and helps wiring the musculature. So, if we had a rampant epidemic of self-love then our healthcare costs would go down dramatically. So, this isn't just some little frou-frou new age notion, oh love yourself honey. This is hardcore science.
The costs of poor quality are tangible; they will cost you customers and money, and ultimately affect the success of your business.
Chewing gum actually lowers your cortisol levels, the hormone responsible for stress. But chewing gum doesn't just reduce stress, it also makes you more alert and improves your performance in memory-oriented tasks. It does so by increasing the blood flow to your brain and alerting your senses.
The experience curve says that your costs should probably decline by 15% or 20% with every doubling in your experience making a product, approximately how many of them you turn out. It also says that if you have the biggest market share, meaning the most experience of anybody in your competitive set, you should have the lowest costs, and the resultant capability to underprice your competitors, maybe forever. The abiding lesson of the experience curve is that companies need to discipline themselves to keep reducing their costs, year in, year out, if they are to remain competitive.
If standard of living is your major objective, quality of life almost never improves, but if quality of life is your number one objective, your standard of living almost always improves.
In fact, marijuana lowers your stress level and lowers your body temperature. It actually seems that people live longer if they use it. If you substitute marijuana for tobacco and alcohol, you'll add 24 years to your life.
Fact: If standard of living is your number one objective, quality of life almost never improves. But if quality of life is your number one objective, standard of living invariably improves.
Business and the environment: Wasting resources costs the earth - and lowers your competitive edge
When someone builds a bridge, he uses engineers who have been certified as knowing what they are doing. Yet when someone builds you a software program, he has no similar certification, even though your safety may be just as dependent upon that software working as it is upon the bridge supporting your weight.
Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards of the customer.
Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
In business, we often say that your best customers are the customers you have now. In other words, your most successful sales leads come from the selling you've already done.
When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.
What builds character? It's a commitment to integrity, hard work, honor and keeping your word. All of that comes straight out of the Sigma Nu Creed. The guy who wrote that meant it. The whole idea is to think about those words and make them a part of who you are.
You keep customers by delivering on your promises, fulfilling your commitments and continually investing in the quality of your relationships.
When you're strong physically, it improves your strength in every other facet of your life. You're more confident, your self-esteem is higher, and your self image is better.
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