A Quote by James A. Champy

I used to believe that you could change the culture or behavior of a company. I still believe it's possible, but it is at least a five to ten year process, if you are successful at all. More recently, I have been attracted to the ideas of the behavioralist, Edgar Schein. Schein has argued that you cannot change the culture of a company, but you can use the culture of a company to create change. It's an interesting approach to overcoming resistance. And if you can change how a company does its work, you might eventually be able to change how its people think.
When a change initiative is focused on changing a company's culture directly, it can take five to ten years to accomplish its objective. Company cultures don't change easily. My friend Peter Drucker used to argue that company cultures don't change at all.
You get a culture of entrepreneurship after you have successfully changed the accountability system so that people can use a better process. Process drives culture, not the other way around, so you can't just change the culture, you have to change the system.
I believe you have to get rid of toxicity in any company. Don't care how smart, how talented, how long they have been there. If someone is going to create a toxic environment, you have to make a change.
My goal is to change NXT. It is to change every company I've ever been to, and I've changed every company.
Change has to be fundamental to a company's culture, or there is no way it can survive.
You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.
People don't want to change. It's hard for people to change and it's hard for businesses to change. If I was running an oil company, I would be resistant to change too.
Mainly, my job is to be on the outside and bring ideas into the company and forge change. Most people hate change—it’s threatening. I thrive on it.
Belief overflows to behavior. First we need to change what we believe. when we truly change what we believe, we'll gladly change how we behave.
I believe that it was a testament to the change of power from the company to the fans because the more the fans ate it up, the more the company gave them what they want.
Designful companies are those that weave design thinking into the fabric of the company. In a designful company, innovation is rewarded instead of punished. Risk taking is the norm instead of the exception. Some companies have already embraced this type of culture change with impressive results.
Most of the time, when you need something at a company, you make it. If you want to sell a product, you create it. If you need a head of marketing, you hire one. If you want to create a great company culture, what do you do? The lack of a clear answer on this is why I believe most companies don't have a great culture.
I don't think you can create culture and develop core values during great times. I think it's when the company faces adversity of extraordinary proportions, when there's no reason for the company to survive, when you're looking at incredible odds - that's when culture is developed, character is developed.
It's more important to promote a culture of life. What I mean by that is that I believe what we need to do is not change the law, but change hearts.
A change initiative can fail for multiple reasons - in fact, there are just too many things that can go wrong. The focus of the initiative might be wrong - too narrow or too broad. The initiative might be poorly executed or under-resourced. But most often, a change initiative fails because it hits a behavioral impasse. Something in the culture of the company is in conflict with the objective or execution of the initiative.
Afghans think the burqa is a permanent part of culture. But, if you bring it to Europe, how would people react? Afghanistan doesn't want to change its culture, but it can change, all the time. So why are Afghans giving so much value to it? The burqa is not natural. It's not human nature.
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