A Quote by James Cook
To succeed in business, put the interest of the customer ahead of your own.
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When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.
Every business is a service business. Does your service put a smile on the customer's face?
The golden rule for every business man is this: 'Put yourself in your customer's place.'
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Proper business planning demands that you focus on the self-interest of the customer at all times.
The job of a leader, the job of a governor, the job of a president, is to get the people in the room and bang enough heads together and rub enough arms and cajole enough to have them put the country and the state's greater interest ahead of their own personal partisan interest. That's what we did in New Jersey and that's the model for America.
What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.
I admire the courage and self-reliance it takes to start your own business and make it succeed.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
In order to win, each player has to be willing to put the team ahead of themselves. They have to set their own interests aside so the team can succeed, and they have to take incredible risks in order to score a win.
No matter how confident you are in your own abilities, you can't build and run a business alone. You need your army pulling you ahead, rather than holding you back.
For Customer Development to succeed, everyone on the team - from investor or parent company to engineers, marketers and founders - needs to understand and agree that the Customer Development process is different to its core.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
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