A Quote by James Murdoch
Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.
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Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
In times of disaster, basic connectivity is a form of aid that connects people to the resources critical for survival and enables humanitarian organizations to quickly deliver life-saving information.
Don't try to be all things to all people. Concentrate on selling something unique that you know there is a need for, offer competitive pricing and good customer service.
Everyone's lost a lot of money on their 401k plans. I've heard some people calling them 201k plans. So it's even more important to get people to be saving more for retirement. Behavioral economics has helped us learn a lot about how to do that.
At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.
One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more relevant offers: my wife will get the manicure-pedicure deal, but I'll get an offer on fly-fishing lessons. The key now is execution - delivering great customer service and keeping everybody happy on both sides of the transactions.
Every day I receive a lot of messages on Facebook from people of A.P. and Telangana, mostly about songs from my Telugu movies. From the messages, I get a lot of ideas about the music they like.
It's all about connectivity - not just technical connectivity but geographic connectivity. That's what makes a city go.
The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.
There are a lot of people who consider themselves 'spiritual,' but that can mean a lot of things to a lot of people. I don't really talk about it that often, because there's too much talk in the world. Especially with Christians, there's more proselytizing than there is actual living proof of it. That's kind of sad.
Taking chances for the people you care most about is easy. It's hard to take chances that might mean making bad decisions. But when I have to take chances about people I love, relationships, my daughter and immediate family, those decisions are easy. I make them without even thinking about it, it is usually something that just has to be done. You don't question anything, you just go for it.
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
Being in this position enables myself and others to deliver messages of positivity - we can broadcast to everyone just how beautiful this world is, and all the ways we can keep it beautiful by treating one another with kindness.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
A lot of people talk about running for office, but what are you going to do when you get there? It's about service - and there aren't enough hours in the day.
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