A Quote by Jan Carlzon
If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.
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I think it is unnatural to think that there is such a thing as a blue-sky, white-clouded happy childhood for anybody. Childhood is a very, very tricky business of surviving it. Because if one thing goes wrong or anything goes wrong, and usually something goes wrong, then you are compromised as a human being. You're going to trip over that for a good part of your life.
If you're the star of a show, the next one has to be as good or better, and if you're doing a series, if anything goes wrong, it's your fault. There's nobody else to blame.
I lost my job as an art salesman. It was the customer's fault. He wanted to buy the wrong paintings.
Power broken into a thousand pieces can be hidden and disowned. If no individual or institution possesses the authority to act without of everybody else in the room, then nobody is at fault if anything goes wrong.
I was an executive running a pretty substantial group before becoming CEO, and I had no idea what it was like. When something goes wrong, people say, 'It's all your fault.' Your reaction is, 'It's not my fault.' But what do you mean? I was the founder, I hired everybody in the company, I was managing it.
It is not God's fault. It is our fault that we suffer. Whatever we sow we reap.
When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.
And freedom comes with grace, kindness, understanding, and love. Don't take anything personal, folks. Whatever is said about you or rumored or you heard something - you haven't done anything wrong and it's not your fault. That is your own self-invisible anchor that will stop your boat of life from going forward.
Ever since I got married I've been thinking night and day about whose fault it was, and every time I think about it, out comes a new fault to eat up the old one; but always there's a fault left.
When there's no one you can point to, or when something goes wrong, it's your fault - that level of responsibility and accountability is pretty interesting.
Unemployment is sky-rocketing; deflation is in our future for the first time since the Great Depression. I don't care whose fault it is, it's the truth.
In a funny way, when things went wrong in my life - and it is my fault that they went wrong, it is not anyone else's fault - and all the glittering outside things were taken away, I was left with the things of most value.
Sometimes when I walk into one of my own stores, I look at the display and say, "This looks so good - I want to buy it." Yet other times I walk in and the displays and mannequins will be all wrong, and I don't want to buy anything. When a customer walks into a store, she's looking for inspiration. So I'm tuned in to people, and I care about what they need and who they are.
If you're truly playing improvised music, I don't care who you are or where you come from, you don't know what's going to happen. I feel essentially we really don't know anything anyway, most of the times we're just guessing.
When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
The wind is blowing; those vessels whose sails are unfurled catch it, and go forward on their way, but those which have their sails furled do not catch the wind. Is that the fault of the wind? Is it the fault of the merciful Father, whose wind of mercy is blowing without ceasing, day and night, whose mercy knows no decay, is it His fault that some of us are happy and some unhappy? We make our own destiny. His sun shines for the weak as well as for the strong. His wind blows for saint and sinner alike. He is the Lord of all, the Father of all, merciful, and impartial.
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