A Quote by Jean-Marie Messier
Our multiaccess approach will make the life of the customer simpler.
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At SAP, we see a dream for a simpler world, for a simpler SAP, and for a simpler customer experience.
We all pine for a time in life when things were simpler. Even when they weren't necessarily simpler, hindsight makes them look a lot simpler. The reality of it was that it wasn't.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
Simple molecules combine to make powerful chemicals. Simple cells combine to make powerful life-forms. Simple electronics combine to make powerful computers. Logically, all things are created by a combination of simpler, less capable components. Therefore, a supreme being must be in our future, not our origin. What if "God" is the consciousness that will be created when enough of us are connected by the Internet?!!
When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
By making bold cuts in spending and commonsense entitlement reforms, we will make our government simpler, smaller, and smarter.
I build things that I think are exciting from a technology standpoint and will help make life easier, simpler and better for people.
Cutting through complexity to find a solution runs through four predictable stages: determine a goal, find the highest-leverage approach, discover the ideal technology for that approach, and in the meantime, make the smartest application of the technology that you already have - whether it's something sophisticated, like a drug, or something simpler, like a bednet.
I don't view our approach as negative. I view our approach that when you have a candidate in a Republican primary make statements that would make his position to the left of Nancy Pelosi and Barack Obama on immigration... we need to bring that out to the people.
My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.
I call my philosophy and approach compassionate conservatism. It is compassionate to actively help our fellow citizens in need. It is conservative to insist on responsibility and results. And with this hopeful approach, we will make a real difference in people's lives.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
We don't want our customer to be advertising our name: we believe that the customer today is aware and wants to choose. Our signature is just a guarantee.
Have you or haven't you built a good school? Haven't you improved living conditions? Aren't you a bureaucrat? Have you helped to make our labor more effective, our life more cultured? Such will be the criteria with which millions of voters will approach candidates, casting away those who are unfit, striking them off lists, advancing better ones, nominating them for elections.
It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.
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