A Quote by Jeff Bezos

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Jeff Bezos

Quote Topics

Customers Each Friends Internet Make Might Physical Physical World Tell Unhappy World

Quote Author

Jeff Bezos
American - Businessman
Born: January 12, 1964

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

Jeff Bezos

When I talk to kids, I often tell them, "I'm going to disappoint you someday. I won't be worth my salt as a judge if I don't render at least one decision that makes you unhappy. Because if I'm following the law - and I don't write them - there has to be some decision you won't like. Please don't judge any person by one act. Take from them the good and don't concentrate on the little things that make you unhappy." That's my approach to family and friends, too.

Sonia Sotomayor

You can use social media to turn strangers into friends, friends into customers and customers into salespeople.

Seth Godin

Friends never cheat on each other, or take advantage, or lie. Friends do not spy on one another, yet they have no secrets. Friends glory in each other's successes and are downcast by the failures. Friends minister to each other, nurse each other. Friends give to each other, worry about each other, stand always ready to help. Perfect friendship is rarely achieved, but at its height it is an ecstasy.

Stephen Ambrose

What makes me sad about school is that the people who are unhappy are unhappy because they don't believe it will change. And I just want to say: 'It does! High school ends and it's over.' I will tell anyone that it's OK to be unhappy at school, make lots of mistakes and then it will be over.

Alice Englert

I don't think we treat people very well in the media, both as customers - and I call them customers - of newspapers and magazines, or TV news, and we don't understand that the greatest story that we could tell, each and every day, is the story of the people around us.

Mike Barnicle

Each of us owes it to our spouse, our children, our friends, to be as happy as we can be. And if you don't believe me, ask a child what it's like to grow up with an unhappy parent, or ask parents what they suffer if they have an unhappy child.

Dennis Prager

Things don't make you unhappy. People don't make you unhappy. You make yourself unhappy. Because you are in the cycle. You're stuck. You're stuck in time.

Frederick Lenz

Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.

Barbara Bund

Drama's unhappy, and playing someone unhappy would make me unhappy.

Debbie Reynolds

Major brands don't know what to do with happy customers. They make it hard for customers to say thanks and way too often companies don't celebrate and embrace customers' positive gestures.

Paul Walker

I have no fans. You know what I got? Customers. And customers are your friends.

Mickey Spillane

Friends tell each other the truth, and then friends stick around for the aftermath.

Amy Dickinson

I always tell young filmmakers, don't go make a feature. Make a short. When you're ready to make a feature, people will tell you. Your friends will tell you. Your fans will tell you. Festivals will tell you. Listen to your audience.