A Quote by Jeff Bezos
You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
Related Quotes
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
There are things that I can tell my friends that I just can't tell my family, just as far as how I'm feeling about things. My friends know me the best in a certain way. I just think old friends are really, really important.
I always tell young filmmakers, don't go make a feature. Make a short. When you're ready to make a feature, people will tell you. Your friends will tell you. Your fans will tell you. Festivals will tell you. Listen to your audience.
We need to build our friendships on truth and wholeness. We need friends who can be with us in our loneliness, not people who will cheer us up so that we don’t feel it. We need friends who get furious with us when we are not being real or true to ourselves, not when we don’t do what they want us to do.
The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
A grandparent will tell you, "Have fun!" and a parent will tell you, "Be safe, do a good job, make me proud." You know what I mean? I try to grandparent myself now, because it's important to have fun, it's important to impart the fun in things to other people.
We are on the earth, and they tell us of heaven; we are human beings, and they tell us of angels and devils; we are matter, and they tell us of spirit; we have five senses whereby to admit truths, and a reasoning faculty by which to build our belief upon them; and they tell us of dreams dreamed thousands of years ago, which our experience flatly contradicts.
If I make $30,000 a month, I'll spend $29,999. I tell friends, 'Oh, you need money to go to college?' I'm a little crazy, but the backwash is heaven.
The starting point for building great relationships is making wise decisions about who we allow close to us. We need people who will build us up and take us forward, and good friends will do just that.
The most successful social media experiments-whether spearheaded by one person, a group of individuals, a company, or an institution-invite you in, treat you as a friend, and make you feel at home. Look around, they say, and tell us how we can make things better; get to know us. Get involved and tell us what you think.
We are your friends. It is the law of friendship that you tell us things you don’t want to tell us.
We grow by letting the customer tell us. So when the customer tells us that they're frustrated, that they just got their catalogue and we're already out of a product they wanted, then it tells me that we're not making enough. We let the customer tell us instead of creating an artificial demand for our products. Any time you're making products that people don't need, you're at the mercy of the economy, you're at the mercy of whatever is going on. So we tried to avoid that situation.
Which is why we have spouses and children and parents and colleagues and friends, because someone has to know us better than we know ourselves. We need them to tell us. We need them to say, "I know you, Al. You are not the kind of man who.
In my view, product/market fit is the most important thing to get right as a startup entrepreneur. There's a variety of ways to do it, but without solving some pain point that the customer gets so excited about they tell their friends, it's really hard in the modern age to get any liftoff.
Good friends find pleasure in one another's company. Let us know pleasure in the company of our best Friend, a Friend who can do everything for us, a friend who loves us beyond measure. Here in the Blessed Sacrament we can talk to him straight from the heart. We can open our souls to him, tell him what we need, beg him for powerful graces. We are perfectly free to approach the King of the universe with full confidence and without fear.
It is important to know when you feel down that many others do also and that their circumstances are generally much worse than yours. And it’s important to know that when one of us is down it becomes the obligation of his friends to give him a lift. I hope that each of us will cultivate a sensitivity toward the feelings of others and when encouragement is needed make an effort to extend it. Be a friend and you will have a friend. God be thanked for wonderful friends.
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