A Quote by Jeff Bezos
If you're truly obsessed over customers, it'll cover a lot of errors.
Related Quotes
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
When I started out as a cover band, I was obsessed with Keith Urban and Jason Aldean and Eric Church; those are the songs I chose to sing as a cover band.
I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
I've obsessed over a lot of bands in my time, and I'm sure I'll become infatuated with a lot more in the future.
I was always obsessed with finding truly researched images to add authenticity, out of that came something totally contemporary and modern. Research is very key to my process because over and over again, reality provides more interesting images than you could have invented.
The world is such a big place, and there's so much that goes on, but a lot of the media really just cover the same thing over and over again.
My first program taught me a lot about the errors that I was going to be making in the future, and also about how to find errors. That's sort of the story of my life, making errors and trying to recover from them. I try to get things correct. I probably obsess about not making too many mistakes.
The cross stands as a mystery because it is foreign to everything we exalt- self over principle, power over meekness, the quick fix over the long haul, cover-up over confession, escapism over confrontation, conform over sacrifice, feeling over commitment, legality over justice, the body over the spirit, anger over forgiveness, man over God.
Man may well have covered over and, so to speak, encrusted the truth with the errors he has loaded onto it, but these errors are local, and universal truth will always show itself.
I want you to say to me right from the start, "We are here to serve customers. We're not here for me to make a lot of money. We're not here to bet on interest rates or credit spreads. We are here to serve our customers really well over a long period of time, and that's how you build a successful business." And so I want to see that, too, you know?
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
Imagine a music business where all the music press talked about, all day long, was cover bands of old rock and pop groups. Beatles cover bands, Rolling Stones cover bands, The Who cover bands, Led Zeppelin cover bands. Cover bands, cover bands, everywhere you go.
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
They will come to learn in the end, at their own expense, that it is better to endure competition for rich customers than to be invested with monopoly over impoverished customers.
Science in the modern world has many uses; its chief use, however, is to provide long words to cover the errors of the rich.
WhatsApp has over a billion customers, and they are overwhelmingly good people. But in that billion customers are terrorists and criminals... It's a huge feature of terrorist tradecraft.
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