A Quote by Jeff Bezos

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

Jeff Bezos

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Backwards Becomes Customer How Innovate Invent Starting Touchstone Working

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Jeff Bezos
American - Businessman
Born: January 12, 1964

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Fred Wilson

Where you innovate, how you innovate, and what you innovate are design problems.

Tim Brown

Through searching out origins, one becomes a crab. The historian looks backwards, and finally he also believes backwards.

Friedrich Nietzsche

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

Jeff Bezos

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

Sara Blakely

When you invent the ship, you also invent the shipwreck; when you invent the plane you also invent the plane crash; and when you invent electricity, you invent electrocution...Every technology carries its own negativity, which is invented at the same time as technical progress.

Paul Virilio

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Michael J. Silverstein

Collective Intelligence (CI) is the capacity of human collectives to engage in intellectual cooperation in order to create, innovate, and invent.

Pierre Levy

The ways in which mankind tends to invent technology is because we have this drive to create and to innovate, and we don't necessarily pump the brakes when we're doing it.

Lisa Joy

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Mary Barra

The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.

Mario Batali

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints.

Jakob Nielsen

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

Jeff Bezos

Know thyself. Know the customer. Innovate.

Beth Comstock

A Quote by Jeff Bezos

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