A Quote by Jeff Bezos
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
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I ask a simple question. Hillary Clinton has been doing this for 30 years. Why the hell didn't you do it over the last 15, 20 years? And you do have experience. I say the one thing you have over me is experience, but it's bad experience, because what you've done has turned out badly. For 30 years you've been a position to help, and if you say that I use steel or I use something else, make it impossible for me to do that. I wouldn't mind. The problem is you talk but you don't get anything done, Hillary.
For the last several years and culminating in six months in orbit next year, I've been training for my third space flight. This one is almost in a category completely different than the previous two, specifically to live in on the space station for six months, to command a space ship and to fly a new rocket ship.
Think of our DNA. In the last million years, our DNA hasn't changed at all. It's really much the same as it was in the jungle, a million, two millions years ago. But in the last 200 years, our destructive capacities have increased many, many millions of times over. Why don't we see intelligent signals from outer space? Because in all likelihood, once the civilization reaches the point our civilization has reached, it destroys itself.
I have spent six years in prison, the last six years. Even if I was outside the prison, how much actual space was there for an investigative journalist to do his work in Iran? But I know one thing for sure: That we, the Iranian people, are much more in line of danger than the West.
That whole day [ of the space flight] is very vividly impressed on my memory because it was such a new experience. We hadn't done that before. And then I've recalled it so often since then I think that it's a - it's remained very vivid over the past 50 years, seems to me like about a week or two instead of 50 years.
Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.
One thing is funny because my grandparents are going to come see the show and my mom was concerned that they wouldn't understand, because so much of it is Internet-based. Our generation specifically really relates to it, because we were the first people to discover the Internet and most of us can maybe navigate the Internet better than our parents can. All this information you could ever possibly know is right at our fingertips, not to mention the fact you can meet anyone!
We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments that will strengthen our ability to deliver a better McDonald's experience over time.
I think the way the country has changed in part because of the presidency of Barack Obama, I think in part because of what we`ve - the violence that we have seen on our cell phones and our TV sets over the last couple of years. I think Black Lives Matter has helped to force these issues. Women like Sabrina Fulton. We`re having a different conversation in this country right now about race and what it means to really understand your experience is and my experience is.
What's so interesting about the internet - I keep saying this - is the web has gotten worse over the last five years as opposed to better.
For the better part of my last semester at Garden City High, I constructed a physical pendulum and used it to make a "precision" measurement of gravity. The years of experience building things taught me skills that were directly applicable to the construction of the pendulum. Twenty-five years later, I was to develop a refined version of this measurement using laser-cooled atoms in an atomic fountain interferometer.
I am fairly concise when I work and I work quickly because I think work is done better in a high gear than done our in a gear when everyone's exhausted. Get focused, do it!
The Internet is the number one reason people buy PCs, and the number one use of PCs is on the Internet from our customer base.
And over the course of the last six years, as I've directed more features and commercials, I've become better at articulating exactly how I want the audience to feel.
Whether you stay six weeks, six months or six years, always leave it better than you found it.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
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