A Quote by Jeffrey Gitomer

The secret to sucessful customer service starts with YES!

Jeffrey Gitomer

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Customer Customer Service Secret Service Starts Sucessful Yes

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Jeffrey Gitomer
American - Author
Born: February 11, 1946

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Jon Jones

How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.

Marco Pierre White

Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

Is there a secret? Yes. Anaïs Nin and Pauline Réage and Anne Rampling and Erica Jong all knew it. E. L. James knows it. It is the secret behind all of our writing. And our reading. Arousal starts in the mind. And grows in the mind. The brain is the most erogenous zone in a woman’s body. That is our secret. And it is what we share.

M.J. Rose

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Sanjay Kumar

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Bob Hayes

The best time to do great customer service is when a customer is upset.

Seth

[My kids] complained about Secret Service as they became teenagers, and Secret Service has done the very best job they could accommodating them, so it hasn't restricted any of their activities.

Barack Obama

I never worked for any secret service, certainly not the Israeli secret service.

Geert Wilders

When an American veteran comes to VA, it is not up to him to employ a team of lawyers to get VA to say yes. It is up to VA to get the veteran to yes, and that is customer service.

Robert Wilkie

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Stewart Butterfield

A Quote by Jeffrey Gitomer

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