A Quote by Jeffrey R. Immelt

You can't delegate growth or customer satisfaction.

Jeffrey R. Immelt

Quote Topics

Customer Customer Satisfaction Delegate Growth Satisfaction

Quote Author

Jeffrey R. Immelt
American - Businessman
Born: February 19, 1956

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Jack Welch

Customer satisfaction is worthless. Customer loyalty is priceless.

Jeffrey Gitomer

The only way to handle big business is to delegate, delegate, delegate.

Daniel Burnham

The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.

Mario Batali

If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.

Jack Welch

What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.

Barry Moltz

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Herb Kelleher

Have passion for what you do; believe in yourself and your product and your customer; persevere; delegate; listen. Have fun. Today, I add: "Do good".

Richard Branson

Delegate it to the manager. You have this really good staff that will take care of everything for you. You just have to delegate it and trust it.

Esther Hicks

You can delegate a lot of things, but you can't delegate PRAYER. I'd rather have one GOD idea than a thousand GOOD ideas.

Mark Batterson

Unless you have 100% customer satisfaction, you must improve.

Horst Schulze

Oracle is not known for its high levels of customer satisfaction.

Aneel Bhusri

You can delegate authority, but you cannot delegate responsibility.

Byron Dorgan

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Fred Wilson

Don't be a bottleneck. If a matter is not a decision for the President or you, delegate it. Force responsibility down and out. Find problem areas, add structure and delegate. The pressure is to do the reverse. Resist it.

Donald Rumsfeld

We could become quite satisfied with ourselves because we are sitting in meditation and are endeavoring to practice the spiritual path. Such satisfaction with ourselves is not the same as contentment. Contentment is necessary, self-satisfaction is detrimental. To be content has to include knowing we are in the right place at the right time to facilitate our own growth. But to be self-satisfied means that we no longer realize the need for growth. All these aspects are important parts of our commitment and makes us into one whole being with a one-pointed direction.

Ayya Khema

A Quote by Jeffrey R. Immelt

Quote Topics

Quote Author

Related Quotes

Related Authors