A Quote by Jeffrey R. Immelt
I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.
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Importantly, companies are using social media to do things that go way beyond just chatting up existing customers on Facebook. Sales departments use social to nurture leads and close sales. HR posts job openings and vets applicants. Community and support squads mine networks, blogs and forums with deep listening tools.
People gather details and comparisons but it doesn't really bother me or land on me of any sort. I don't know if I was... Maybe I was influenced by them, maybe I wasn't, but I don't know. I was probably influenced by everything I've heard. So it doesn't bother me at all, but it doesn't sway me either.
There is a sense of urgency and this is a time for teachers and I think that there is this psychic awareness with this new generation of seekers that they are here to teach and so that they really need to wake up fast, much like we did, because we know that we must show up at a very high level and so therefore I think that there is an unconscious sense of urgency like I need to do this and not just for me, but for something greater and they may not be able to put that into words, but they are experiencing it.
The biggest difference between the private sector and public sector is in the private sector, there's a sense of urgency because you have customers and you have competitors. Whereas in government, one of your major objectives is to not make any really big mistakes.
What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.
One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.
All leaders are influenced by those they admire. Reading about them and studying their traits inevitably allows an inspiring leader to develop his own leadership traits.
It was my father who instilled the “never say no” attitude I carry around with me today, and who instilled in me a sense of wonder, always taking us on adventures in the car, never telling us the destination.
It was my father who instilled the 'never say no' attitude I carry around with me today, and who instilled in me a sense of wonder, always taking us on adventures in the car, never telling us the destination.
I'd be like, alright, I don't know anything about sales. So I would search for sales on Amazon, get the three top-rated books and just go at it. I did that for marketing, finance, product, engineering. If there was one thing that was really important for me, that was it.
Some people don't have a way of that catharsis and I do, so I'm lucky in that sense that people listen to my songs and enjoy my songs. It's a really important thing for me, it's how I channel everything. I don't really know what I'd do if I didn't write songs.
Develop and protect a moral sensibility and demonstrate the character to apply it. Dream big. Work hard. Think for yourself. Love everything you love, everyone you love, with all your might. And do so, please, with a sense of urgency, for every tick of the clock subtracts from fewer and fewer...
Become better listeners. Practice the art of listening in everything you do. Not just listening to yourself and your body, but listening to the people around you, listening to the plant world, the animal world. Really open your ears to what's coming at you. From there, see if you can have the ability to respond instead of react. And that usually comes with listening. If the observation and the listening are deep, then your action will be deep also.
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