A Quote by John Molson
My beer has been universally well-liked beyond my most sanguine expectations. Cannot serve half my customers, and they are increasing every day.
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Often people say they can't base their strategies on customers because customers make unreasonable requests and because customers vary too much. Such opinions reveal serious misconceptions. The truly outside-in company definitely does not try to serve all the needs of its customers. Instead, its managers are clear about what their organization can and should do for customers, and whatever they do they do well. They focus.
Extrapolated, technology wants what life wants:
Increasing efficiency
Increasing opportunity
Increasing emergence
Increasing complexity
Increasing diversity
Increasing specialization
Increasing ubiquity
Increasing freedom
Increasing mutualism
Increasing beauty
Increasing sentience
Increasing structure
Increasing evolvability
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
I want you to say to me right from the start, "We are here to serve customers. We're not here for me to make a lot of money. We're not here to bet on interest rates or credit spreads. We are here to serve our customers really well over a long period of time, and that's how you build a successful business." And so I want to see that, too, you know?
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
Thrift of time will repay you in after-life with a thousandfold of profit beyond your most sanguine dreams.
I started off playing rugby league as well as union. I switched between fly-half and wing, but I preferred to play fly-half. I liked to be at the heart of everything. I liked to be involved.
Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.
We have to recognise, that the gin-palace, like many other evils, although as poisonous, is still a natural outgrowth of our social conditions. The tap-room in many cases is the poor man's only parlour. Many a man takes to beer, not from the love of beer, but from a natural craving for the light, warmth, company, and comfort which is thrown in along with the beer, and which he cannot get excepting by buying beer. Reformers will never get rid of the drink shop until they can outbid it in the subsidiary attractions which it offers to its customers.
It takes a lot of work to do this every day, every day, but I feel, as a sheriff, I should get to know my people. I serve them. They don't serve me. I serve them. They're my bosses, and the more people I can see and talk to, I love it.
Believe me when I tell you that thrift of time will repay you in after life, with a usury of profit beyond your most sanguine dreams; and that waste of it will make you dwindle, alike in intellectual and moral stature, beyond your darkest reckoning.
As we look ahead, we see increasing opportunities for Duke in natural gas - not just for producing electricity, but in providing gas for our customers. We have been investing in renewables as well throughout the U.S.
No sane person, I hope, would accuse me of saying that every Distributist must drink beer; especially if he could brew his own cider or found claret better for his health. But I do most emphatically scorn and scout the vulgar refinement that regards beer as something unseemly and humiliating. And I would shout the name of beer a hundred times a day, to shock all the snobs who have so shameful a sense of shame.
He was one of the numerous and varied legion of dullards, of half-animated abortions, conceited, half-educated coxcombs, who attach themselves to the idea most in fashion only to vulgarize it and who caricature every cause they serve, however sincerely.
Spirituality points, always, beyond: beyond the ordinary, beyond possession, beyond the narrow confines of the self, and - above all - beyond expectations. Because "the spiritual" is beyond our control, it is never exactly what we expect.
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