A Quote by John P. Kotter

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

John P. Kotter

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Bigger Combination Customer Customer Service Efficiency Innovation Issue Question Service Some Than Today Versus Vision

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John P. Kotter
American - Educator
Born: February 25, 1947

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

Being a 'monopoly' is not illegal, nor is trying to best one's competitors through lower prices, better customer service, greater efficiency, or more rapid innovation.

Marvin Ammori

The basic confrontation which seemed to be colonialism versus anti-colonialism, indeed capitalism versus socialism, is already losing its importance. What matters today, the issue which blocks the horizon, is the need for a redistribution of wealth. Humanity will have to address this question, no matter how devastating the consequences may be.

Frantz Fanon

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

For CEOs today, it's all about acheieving growth and efficiency through innovation. It's not about product innovation so much anymore as about innovating business models. process, culture and management.

Ginni Rometty

There needs to be a bigger focus on creative innovation versus business models and cash flow.

Nancy Dubuc

Good design today requires more vision (a larger point of view versus the single brilliant idea), more consistency (a deeper underlying structure of language and form versus the simple, uniform application of visual elements) and more patience (persistence over time versus creative authoritarianism).

William Drenttel

We are part of each other and part of something bigger than our own egos. An artist should... bring into the world some vision. Dancers should ask, "What is their work in the service of?"

Bill T. Jones

It's a life issue more than anything when you're dealing with racism anywhere... It's a life issue - bigger than sports, bigger than football.

Bob Stoops

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Jon Jones

In any Christian view of life, self-fulfillment must never be permitted to become the controlling issue. The issue is service, the service of real people. The question is, 'How can I be most useful?', not, 'How can I feel most useful?'

D. A. Carson

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Bob Hayes

Customer service should not be a department, customer service is everyone's job.

Ken Blanchard

The ability to think straight, some knowledge of the past, some vision of the future, some skill to do useful service, some urge to fit that service into the well-being of the community - these are the most vital things education must try to produce.

Virginia Gildersleeve

A Quote by John P. Kotter

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