A Quote by John P. Kotter
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
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When we see the need for deep change, we usually see it as something that needs to take place in someone else. In our roles of authority, such as parent, teacher, or boss, we are particularly quick to direct others to change. Such directives often fail, and we respond to the resistance by increasing our efforts. The power struggle that follows seldom results in change or brings about excellence. One of the most important insights about the need to bring about deep change in others has to do with where deep change actually starts.
COMMUNICATION: If I had to pick a first rule of communication-the one practice above all others that opens the door to connecting with others-it would be to look for common ground. Too often people see communication as the process of transmitting massive amounts of information to other people. But that's the wrong picture. Communication is a journey. The more that people have in common, the better the chance that they can take that journey together.
I used to believe that you could change the culture or behavior of a company. I still believe it's possible, but it is at least a five to ten year process, if you are successful at all. More recently, I have been attracted to the ideas of the behavioralist, Edgar Schein. Schein has argued that you cannot change the culture of a company, but you can use the culture of a company to create change. It's an interesting approach to overcoming resistance. And if you can change how a company does its work, you might eventually be able to change how its people think.
I agree with O'Toole that custom and comfort are impediments to change. However, it is important to recognize that resistance to change is logical as well. The new "change masters" literature seems to take change as the norm. It isn't. Humans naturally see change as risky because it is risky, just as mutations in genes are mostly destructive. You would not want to go to work were everything changed every week! The phone system, the office assignments, who reports to who, and the whole set of job expectations.
Many change initiatives are poorly thought out, and rolled out prematurely. Others are genuinely good ideas but the proponents underestimate the amount of time needed to make the change. And, I agree, true change usually requires people giving something up and so resistance is pretty well guaranteed for any meaningful change.
We need policy change, and the most important thing people can do is to contribute and participate in the political process. We have to vote climate change deniers and people who will create subsidies for the fossil fuel industry out of office. We have to protest when bad decisions are being made about fracking or tar sands.
I discovered, to my amazement, that all through history there had been resistance ... and bitter, exaggerated, last-stitch resistance ... to every significant technological change that had taken place on earth. Usually the resistance came from those groups who stood to lose influence, status, money...as a result of the change. Although they never advanced this as their reason for resisting it. It was always the good of humanity that rested upon their hearts.
If you define yourself as someone fixing education, there's nothing short-range you can do to fix education directly. It's labor intensive. You have to change the way people act. You have to convince people, and change people.
People have a right to change their minds and it has absolutely nothing to do with you. People change. As people change, their needs change. When people have a need, it is their responsibility to themselves to see their needs are met. And it has absolutely nothing to do with you.
Change is the end result of all true learning. Change involves three things: First, a dissatisfaction with self - a felt void or need; second, a decision to change to fill the void or need; and third, a conscious dedication to the process of growth and change - the willful act of making the change, doing something.
After meditating for some years, I began to see the patterns of my own behavior. As you quiet your mind, you begin to see the nature of your own resistance more clearly, struggles, inner dialogues, the way in which you procrastinate and develop passive resistance against life. As you cultivate the witness, things change. You don't have to change them. Things just change.
Most people don't want to change. They're comfortable and set in their ways. But in order to change, you have to be able to agitate people at times. And I think that's something that's very necessary for us to improve as a country.
If whites would vote their economic interests, not their racial fears, we the people who have the most need for change have the power to bring about that change nonviolently.
People who talk incessantly about "change" are often dogmatically set in their ways. They want to change other people.
Change depends on people knowing the truth. Change depends on people speaking that truth out loud. That's what movements do. Movements educate people to the truth. They pass along information and ideas that many others do not know, and they cause them to ask questions, to challenge their own long-held beliefs. ... Movements are the way ordinary people get more freedom and justice. Movements are how we keep a check on power and those who abuse it.
You see, I know change
I see change
I embody change
All we do is change
Yeah, I know change
We are born to change
We sometimes regard it as a metaphor
That reflects the way things ought to be
In fact change takes time
It exceeds expectations
It requires both now and then
See, although the players change
The song remains the same
And the truth is...
You gotta have the balls to change
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