A Quote by Jon Jones
A natural adversary is a customer service representative.
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Help! The customer service representative doesn't understand my problem.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
That customer service representative is crazy, if he think I am going to pay that bill.
The customer service representative hung up on me when I asked to talk to a supervisor.
As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
As a customer service representative; I deal with people all day. Some really are guilty of not paying their bill.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Customer service should not be a department, customer service is everyone's job.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.
Government is the political representative of a natural equilibrium, of custom, of inertia; it is by no means a representative of reason.
With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.
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