A Quote by Judy Smith
So many people apologize because they feel like they have to - that it's the appropriate thing to do, that it may help them down the road. But people can tell whether you're sincere.
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The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.
It's a long road of paying your dues. Each and every person that's in this business has to go down that road. Some people may not have to. Some people may be given that road instantly because of who they are.
[D]on't ever apologize to an author for buying something in paperback, or taking it out from a library (that's what they're there for. Use your library). Don't apologize to this author for buying books second hand, or getting them from bookcrossing or borrowing a friend's copy. What's important to me is that people read the books and enjoy them, and that, at some point in there, the book was bought by someone. And that people who like things, tell other people. The most important thing is that people read.
I follow three rules: Do the right thing, do the best you can, and always show people you care. You’ve got to make a sincere attempt to have the right goals to begin with, then go after them with appropriate effort, and remember that you can’t really achieve anything great without the help of others.
Too many women waste their lives grieving because they do not have something other people tell them they should want. Whether you are happy or not depends to some degree upon outsward circumstances, but mostly it depends how you choose to look at thing syourself, whether you measure what you have or what you have not.
I tell everyone that works for me not to look down on people. If you're nice to people and take a minute to talk with them, it's good for business whether or not they buy anything. Just because they don't look like they have money doesn't mean they're poor.
Creative people are very insecure people because they don't know whether people like them or are in awe of them. That insecurity always comes out. It makes them a better actor, I feel.
I write better in Cape Breton... too many people around in Ontario. Down there I meet all sorts of non-human people, but they don't bother me, and I don't feel I have to apologize on behalf of my species quite so often.
There's disgust with what people called a broken political system, and they're really angry at elites, whether it's the Republican establishment or particularly the media who they feel look down on them, tell them they're bigots.
There are so many people, so many artists, so many magazines, so many theater companies, so many people trying to raise money for so many things that it's easy to look around and just feel powerless or helpless, because even if you have some resources, you can't help everybody.
I think a lot of people feel like they need other people to help identify themselves, whether that's friends or relationships or whatever that may be. But it's you who identifies yourself and you need to take time to do that.
Animals have always been a passion of mine, being able to help them because they can't help themselves, and I think that people have treated them so badly over the years and it's just not fair. It's something I feel like I can help make a difference.
People tell their children there are no monsters in the world. They tell them that because they believe it, or they want the child to feel safe. But there are monsters, Luke, all the more frightening because they look like people.
I like cars. I like travel. I like the idea of people breaking down and I'm the only one who can help them get on the road again. It would be like being a magician. Just open up the hood and cast your magic spell.
It is its own form of conversation -- you can learn a lot about people from the stories they tell, but you can also know them from the way they sing along, whether they like the windows up or down, if they live by the map or by the world, if they feel the pull of the ocean.
I may not know the weight of those things, but I could feel the weight of that one, so I kept it to myself. You know that things aren't going well for you when you can't even tell people the simplest fact about your life, just because they'll presume you're asking them to feel sorry for you. I suppose it's why you feel so far away from everyone, in the end; anything you can think of to tell them just ends up making them feel terrible.
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