A Quote by Julie Larson-Green

User interface is customer service for the computer.

Julie Larson-Green

Quote Topics

Computer Customer Customer Service Interface Service User User Interface

Quote Author

Julie Larson-Green
Manager
Born: 1962

When designers replaced the command line interface with the graphical user interface, billions of people who are not programmers could make use of computer technology.

Howard Rheingold

I closely follow everything about user interface or human-computer interface: technology that makes computers closer to the way the human being actually functions.

Francois-Henri Pinault

Computer science departments have always considered 'user interface' research to be sissy work.

Nicholas Negroponte

Every day, hundreds of millions of people stab themselves, bleed, and then offer, like a sacrifice, to the glucose monitor they're carrying with them. It's such a bad user interface that even though in the medium-term it's life or death for these people, hundreds of millions of people don't engage in this user interface.

Astro Teller

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

A user interface is well-designed when the program behaves exactly how the user thought it would.

Joel Spolsky

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

The idea is that the content is the interface, the information is the interface, not computer-administrative debris.

Edward Tufte

The user of the electric light - or a hammer, or a language, or a book - is the content. As such, there is a total metamorphosis of the user by the interface. It is the metamorphosis that I consider the message.

Marshall McLuhan

It was one of those sort of apocalyptic moments. I remember within ten minutes of seeing the graphical user interface stuff, just knowing that every computer would work this way someday. It was so obvious once you saw it. It didn't require tremendous intellect. It was so clear.

Steve Jobs

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Jon Jones

It's like male geeks don't know how to deal with real live women, so they just assume it's a user interface problem. Not their fault. They'll just wait for the next version to come out- something more "user friendly.