A Quote by Karl Albrecht

Customer needs have an unsettling way of not staying satisfied for very long. — © Karl Albrecht
Customer needs have an unsettling way of not staying satisfied for very long.
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
At Dell, we believe the customer is in control, and our job is to take all the technology that's out there and apply it in a useful way to meet the customer's needs.
The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!
Job security lasts only as long as the customer is satisfied. Nobody owes anybody else a living.
I'm just the kind of person who needs a change every once in a while. I'm not comfortable staying in the same spot for too long. Even 10 years, for me, is a very long time. I usually don't stay longer than a few years in a place.
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.
The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.
The only way you gain mental toughness is to do things you're not happy doing. If you continue doing things that you're satisfied and make you happy, you're not getting stronger. You're staying where you're at. Either you're getting better, or you're getting worse. You're not staying the same.
We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.
We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.
At a macro level, it's balancing the needs of consumers, advertisers and content owners. And if you talk to any one of those three customer sets in isolation, often times you won't delight the other two. So the hurdle we faced with Hulu Plus was, how can we thread this needle in a way that delights all three customer sets?
To be satisfied with what one has; that is wealth. As long as one sorely needs a certain additional amount, that man isn't rich.
The important thing is to be ready when the team needs me. As long as I can do that, I consider myself satisfied and happy.
I believe in the philosophy of staying hungry. If you have a dream and it becomes a reality, don't stay satisfied too long. Make up a new dream and hunt after that one and turn it into a reality.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
For Customer Development to succeed, everyone on the team - from investor or parent company to engineers, marketers and founders - needs to understand and agree that the Customer Development process is different to its core.
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