A Quote by Kevin Stirtz

Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good. — © Kevin Stirtz
Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Service life will continue to be a force for good, providing a career, training, and education to men and women from all walks of life - who generally love their time in service and do well when they leave. For those who don't, the government continues to help.
People that do good in the world or that want to do good, that have good intentions and want to help other people, and people that aren't concerned with themselves but more [with] others and helping in service of others - that inspires me.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.
The best time to do great customer service is when a customer is upset.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
A natural adversary is a customer service representative.
I wrote all the lyrics on 'Good Vibrations' and most of them in 'Kokomo.' 'Kokomo' was extremely popular and fun to sing - it's probably one of the bigger sing-along songs in our show. But then 'Help Me Rhonda,' 'Surfin' USA' and 'California Girls' and 'I Get Around' and 'Fun, Fun, Fun' are great songs as well.
Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
It's no fun being a salesperson when it feels like you're talking to a wall. That's what it feels like when you haven't learned your customer's points of interest.
Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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