A Quote by Leon Leonwood Bean
Sell practical, tested merchandise at a reasonable profit, treat your customers like human beings - and they will always come back.
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You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
Always treat your employees exactly as you want them to treat your best customers. You can buy a person's hand, but you can't buy his heart; his heart is where his enthusiasm is. You can buy his back, but you can't buy his brain. That's where his creativity is. Treat employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best parts - their hearts and minds.
I think all human beings can surprise themselves when they are in situations where they are tested. That's when you see your true character coming out, and I was definitely tested.
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
![J. W. "Bill" Marriott, Jr.](/assets/images/photos/avatars/j-w-"bill"-marriott-jr.webp)
Customers should complain more. You know, food's expensive nowadays. And these sommeliers come along with their thousand-page wine list and practically throw it in your lap. They're all businessmen and know that customers get intimidated and buy something overpriced. I say, always put them on the spot. 'You come back to me with a red wine at $30, $40. Come back to me with a choice.'
Always treat your employees exactly as you want them to treat your best customers.
We are all human beings, and we all have insecurities, but it's about being healthy and happy with yourself. I'm not perfect, and I will indulge in pizza and sweets on occasion. The goal is to make the majority of your decisions good for your body. So listen to your body, and treat it like your temple.
And people who believe in God think God has put human beings on earth because they think human beings are the best animal, but human beings are just an animal and they will evolve into another animal, and that animal will be cleverer and it will put human beings into a zoo, like we put chimpanzees and gorillas into a zoo. Or human beings will all catch a disease and die out or they will make too much pollution and kill themselves, and then there will only be insects in the world and they will be the best animal.
Your people come first, and if you treat them right, they'll treat the customers right.
There is no limit to suffering human beings have been willing to inflict on others, no matter how innocent, no matter how young, and no matter how old. This fact must lead all reasonable human beings, that is, all human beings who take evidence seriously, to draw only one possible conclusion: Human nature is not basically good.
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
I've always thought, and it gets tested at times, that I have a great faith in the fundamental goodness of human beings.
The sciences that purport to treat of human things -- the new scientific storyings of the social, the political, the racial or ethnic, and the psychic, nature of human beings -- treat not of human things but mere things, things that make up the physical, or circumstantial, content of human life but are not of the stuff of humanity, have not the human essence in them.
Our worst instincts as human beings have to do with our carelessness with natural resources, and when the body itself becomes just one more of those resources, how will we treat it? Will we treat it with such indifference and with such depersonalization that it becomes more like a very fancy car than a repository of the self?
Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.
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