A Quote by Letitia Baldrige
At home, we're listening to TV or playing with our computers, so our entertaining is rusting. We don't know how to be good hosts and guests in business situations.
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Airbnb has grown thanks to our hosts creating memorable experiences and inspiring their guests to be hosts in their hometowns.
But the United States is neither a Christian nation nor the exclusive home of any particular religious group. Non-Christians are not guests. We are as much hosts as any Mayflower-descendant Protestant. It is our home as well as theirs. And in a home with so many owners, there can be no official sectarian prayer. That is what the First Amendment is all about, and the first act by the new administration was in defiance of our Constitution.
We do believe in an inside-out culture. If we hold our hosts and guests to an expectation of acceptance and belonging, it has to start within our company. Otherwise, how on earth do we have the credibility to hold them accountable if we're not doing it to ourselves?
In our age of individualism, we see computers as ways through which we can express our individuality. But the truth is that the computers are really good at spotting the very opposite. The computers can see how similar we are, and they then have the ability to agglomerate us together into groups that have the same behaviours.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
FM signals and those of broadcast television...travel out to space at the speed of light. Any eavesdropping alien civilization will know all about our TV programs (probably a bad thing), will hear all our FM music (probably a good thing), and know nothing of the politics of AM talk-show hosts (probably a safe thing).
Our interest isn't in just serving the guests and hosts. We need to serve the entire community. If that means we have to take action against the host, we will.
We set up one rule in our house, which is, 'Guests of guests cannot bring guests.' That rule was required because that happened one weekend, and we finally said, 'Okay, you know what? That's a little too much.'
With foreign officials come foreign merchants, and with foreign merchants come foreign soldiers. They will usurp our authority and influence to begin with, and in the course of time, our guests will have become our hosts.
Our life is composed of events and states of mind. How ewe appraise our life from our deathbed will be predicated not only on what came to us in life but how we lived with it. It will not be simply illness or health, riches or poverty, good luck or bad, which ultimately define whether we believe we have had a good life or not, but the quality of our relationship to these situations: the attitudes of our states of mind. (34)
We should treat computers as fancy telephones, whose purpose is to connect people.... As long as we remember that we ourselves are the source of our value, our creativity, our sense of reality, then all of our work with computers will be worthwhile and beautiful.
I don't know how to thank all the people listening to our music. It's so amazing to come home to my friends who resist conformity, because they're so happy that I've made it.
It is the personality of the mistress that the home expresses. Men are forever guests in our homes, no matter how much happiness they may find there.
Whenever a chef cooks for his own ego rather than his guests, he/she set themselves up for ridicule and failure. In the end, it's the service industry. Our goal is to make our guests happy through our cooking.
I don't want our success to be measured only by financial yardsticks, or by our distribution or number of shops. What I want to be celebrated for - and it's going to be tough in a business environment - is how good we are to our employees and how we benefit our community. It's a different bottom line.
Each one of us can do a good deed, every day and everywhere. In hospitals in desperate need of volunteers, in homes for the elderly where our parents and grandparents are longing for a smile, a listening ear, in the street, in our workplaces and especially at home.
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