Relative to the taxi industry, Uber is a sustaining innovation; that is, it makes customers' lives better. Uber targeted mainstream markets with a better service for existing customers, and it succeeded in serving them better than the incumbents.
They will come to learn in the end, at their own expense, that it is better to endure competition for rich customers than to be invested with monopoly over impoverished customers.
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
I wear a lot of different jewellery. I love to look for it when I'm abroad or if I find a great antique or vintage shop.
I wear a lot of different jewelry. I love to look for it when I'm abroad or if I find a great antique or vintage shop.
I wear a lot of different jewellery. I love to look for it when Im abroad or if I find a great antique or vintage shop.
If you look at the balance sheet, the US is heavily in debt. If you look at the income account - the amount of interest the US pays abroad - it is almost exactly equal to the amount of interest that it receives from abroad. American assets held abroad are earning a higher rate of return than foreign assets held here.
I think our customers don't need anything. They just want something special. This is why we do collections - not just the Spring fashion show, but the pre - Fall and cruise lines too. The customers love to find something in the shop they don't see in a magazine. This is the trick about the cruise and pre-Fall collections. Nobody knows about them. When you go to the shop, you really find something you don't see anywhere else.
We have to broaden our appeal to more customers than simply high-end customers. We have to understand that, in the aggregate, there are fewer customers out there, so we have to appeal to them all.
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
Because I didn't have much money, I bought a small shop that fit my budget. The previous six owners had closed their business in three years. The store had no people traffic and, because of that, I was able to focus on figuring out how to provide a better service to each and every one of the customers that did come through.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
The malls are getting more and more crowded. Customers will come online and find an easy place to shop.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
When you go into your customary barber shop, you will wait for the man who gives you a little better shave, a little trimmer hair-cut. Business leaders are looking for the same things in their offices that you look for in the barber shop.
People put 'study abroad' on their resume. I actually like when they don't study abroad because that means they aren't entitled. What about study abroad will make you a better J.Crew associate?