A Quote by Marcus Buckingham

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.

Marcus Buckingham

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Advice Alone Approach Cannot Count Create Customer Define Dissatisfaction Emotional Employees Find Focus Follow Forcing Get Goal Identify Instead Like Listen Must Only Outcomes Partnership Person Play Prevents Rank Rate Required Run Satisfy Select Simple Step Steps Strengths Talent Teach Them Then Those Toward Truly Way Your

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Marcus Buckingham
British - Author

One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good outcomes; ineffective actions lead to poor outcomes.

Mark Goulston

The Four Keys of Great Managers: When selecting someone, they select for talent ... not simply experience, intelligence or determination. When setting expectations, they define the right outcomes ... not the right steps. When motivating someone, they focus on strengths ... not on weaknesses. and When developing someone, they help him find the right fit ... not simply the next rung on the ladder.

Marcus Buckingham

Each one of us has some goal we want to reach, and we must work toward that goal one step at a time. You can’t reach toward that goal and expect it on the first try. All your small steps will bring you just a little closer. You must continue to work toward this goal. You may take a few steps back or be at a standstill, but you will be learning from each step. Through hard work, self-confidence and motivation, you will find ways to move ahead. You alone can help yourself to move ahead in life and gain personal satisfaction. You only get out of life what you put into it.

Sid Luckman

I have found that you have only to take that one step toward the gods, and they will then take ten steps toward you. That step, the heroic first step of the journey, is out of, or over the edge of, your boundaries, and it often must be taken before you know that you will.

Joseph Campbell

Expected outcomes contribute to motivation independently of self-efficacy beliefs when outcomes are not completely controlled by quality of performance. This occurs when extraneous factors also affect outcomes, or outcomes are socially tied to a minimum level of performance so that some variations in quality of performance above and below the standard do not produce differential outcomes

Albert Bandura

Since your outcomes are all a result of your moment-to-moment choices, you have incredible power to change your life by changing those choices. Step by step, day by day, your choices will shape your actions until they become habits, where practice makes them permanent.

Darren Hardy

The goal of any true resistance is to affect outcomes, not just to vent. And the only way to affect outcomes and thrive in our lives is to find the eye in the hurricane and act from that place of inner strength.

Arianna Huffington

There is some level on which this life must occasionally become repugnant and unappetizing to you and you must step back from it. And then you have a new relationship with it, and then you step back into it from a different angle - with a new appetite - and then you find the next leg of your journey.

John Patrick Shanley

You have to connect with your market and your employees. First, understand that what your market says is fact and what you say is opinion. Then, take the time to create a good connection with your employees. Without those two key connections, your business will be stuck in mediocrity forever.

Jon Taffer

The reality is the only place a company's culture is going to start and end is at the beginning of that company. And it always starts with the founders. So if you can't create an environment of founders and founding employees who are going to represent the company you want, then you are never going to get there. You have to look at your own network and find what you are missing. So if you don't have a female or someone who has an international perspective or a person with a bio degree, but those perspectives matter to the firm or product you want to create, then it's never going to work out.

Amy Nauiokas

At Camellia Network, we believe if we can create a way of identifying every young person aging out of foster care, defining what they need, and giving a community of supporters a simple and clear way to fulfill those needs, we can produce radically improved outcomes for youth.

Vanessa Diffenbaugh

If you do things the same way you've always done them, you'll get the same outcomes you've always gotten. In order to change your outcomes, you've got to do things differently.

Mark Victor Hansen

Nations that pay for outcomes and health actually spend a lower percentage of GDP, and they have better outcomes. And so the Affordable Care Act is starting to make that migration, but we've got to keep down that path, and we'll improve outcomes and reduce cost.

Tim Kaine

The chance you passed up or missed could have had any number of different outcomes, and it's easy to fantasize about how much better every one of those outcomes would have been.

Robin Marantz Henig

The true meaning of courage is to be afraid, and then, with your knees knocking and your heart racing, to step out anyway—even when that step makes sense to nobody but you. I know that’s not easy. But making a bold move is the only way to truly advance toward the grandest vision the universe has for you.

Oprah Winfrey

Accurate processing of information about outcomes is no simple task under the variable conditions of everyday life . . . usually, many factors enter into determining what effects, if any, given actions will have, Actions, therefore, produce outcomes probabilistically rather than certainly. Depending on the particular conjunction of factors, the same course of action may produce given outcomes regularly, occasionally, or only infrequently

Albert Bandura

A Quote by Marcus Buckingham

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