A Quote by Mario Batali

The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.

Mario Batali

Quote Topics

Actual Basis Became Because Becomes Case Chef Cookery Customer Down Equation Even Experience First First Of All Guests Happens Important Important Person Left More Most Most Important Person Our Pendulum Person Really Restaurant Satisfaction Secondary Significant Something Suddenly Table Techniques Than The Most Important Then Upside Work

Quote Author

Mario Batali
American - Chef
Born: September 19, 1960

The most common way customer financing is done is you sell the customer on the product before you've built it or before you've finished it. The customer puts up the money to build the product or finish the product and becomes your first customer. Usually the customer simply wants the product and nothing more.

Fred Wilson

Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.

Jack Welch

How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.

Marco Pierre White

Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

Doug McMillon

Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.

Marc Benioff

When the satisfaction or the security of another person becomes as significant to one as one's own satisfaction or security, then the state of love exists. Under no other circumstances is a state of love present, regardless of the popular usage of the term.

Harry Stack Sullivan

I was hired as a sous-chef at a restaurant on the Upper East Side. The chef liked to drink - some mornings we would find him sleeping. Two weeks after its opening, I became the chef. I was 20 years old, and way over my head. I had to hire the cooks and do the menus.

Bobby Flay

The ordinary man is living a very abnormal life, because his values are upside down. Money is more important than meditation; logic is more important than love; mind is more important than heart; power over others is more important than power over one's own being. Mundane things are more important than finding some treasures which death cannot destroy.

Rajneesh

Customer satisfaction is worthless. Customer loyalty is priceless.

Jeffrey Gitomer

Remember what Hannah Arendt said when she was talking about fascism and totalitarianism. She said thoughtlessness is the essence of totalitarianism. So all of a sudden emotion becomes more important than reason. Ignorance becomes more important than justice. Injustice is looked over as simply something that happens on television. The spectacle of violence takes over everything.

Henry Giroux

When you are so ashamed of your actions, thoughts, or intentions, you lie rather than accepting yourself for who you really are—or, in this case, pretend something happened when it didn’t. The idea of how others see you becomes more important than the reality of you.

Michael J. Sullivan

When I left Harvard Pilgrim, it had been ranked first in the nation by U.S. News and World Report for customer satisfaction for six years in a row.

Charlie Baker

It's very important in a restaurant to really do the right hiring because there's no restaurant that you have one cook and one chef and nobody else in the kitchen. Generally you have five, ten, 15 people with you. So that's really important is to train them right, but first you have to hire the right people.

Wolfgang Puck

Images in the 20th century had a unique power where image became divorced from reality, and often more important than reality... Buildings were judged - at least by members of our own profession - more by the way they looked in magazines than by the satisfaction people felt when using them.

Christopher Alexander

You don't have to be a chef or even a particularly good cook to experience proper kitchen alchemy: the moment when ingredients combine to form something more delectable than the sum of their parts.