A Quote by Masaaki Imai
All of management's efforts for Kaizen boil down to two words: customer satisfaction.
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Kaizen and innovation are the two major strategies people use to create change. Where innovation demands shocking and radical reform, all kaizen asks is that you take small, comfortable steps toward improvement.
Your trading needs to boil down to rules, money management, and that is it.
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.
The pendulum of cookery techniques became more significant than the actual experience. And when that happens, the customer's satisfaction becomes secondary to the chef's satisfaction. And in that case, you have an upside-down equation. Because the customer is the basis of our restaurant, first of all, and if the chef becomes the most important person at the table - even more so than the guests - then suddenly you're left with something that doesn't really work.
And now we get down to two magic words that tell us how to accomplish just about anything we want to accomplish, two powerful words that can change any situation, two dynamic words that all too few people use. And what are these two amazing words? Do it!
Customer satisfaction is worthless. Customer loyalty is priceless.
I believe that management should focus on two particular areas. One is Gemba (shop floor) and the other is customer (not the shareholder).
Sometimes the best kaizen is no kaizen at all.
When you boil war down or all conflict down to two people, its a great advert for humanity sometimes. People can find connections with each other, regardless of the bigger picture.
When you boil war down or all conflict down to two people, it's a great advert for humanity sometimes. People can find connections with each other, regardless of the bigger picture.
If you are going to do kaizen continuouslyyou've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!
If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.
What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth.
The Starbucks customer and the Teavana customer are two very different customers, two different need states that are highly complimentary.
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
There are two words that, when spoken, have the most unfathomable power to completely change your life. Two words which, when they pass your lips, will be the cause of bringing absolute joy and happiness to you. Two words that will create miracles in your life. Two words that will wipe out negativity. Two words that will bring you abundance in all things. Two words which, when uttered and sincerely felt, will summon all the forces and vibrations in the Universe to move all things for you. The only thing standing between you, happiness, and the life of your dreams is two words THANK YOU!
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