A Quote by Michael Arrington
Customer research produces bland products. We're producing a piece of art.
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We grow by letting the customer tell us. So when the customer tells us that they're frustrated, that they just got their catalogue and we're already out of a product they wanted, then it tells me that we're not making enough. We let the customer tell us instead of creating an artificial demand for our products. Any time you're making products that people don't need, you're at the mercy of the economy, you're at the mercy of whatever is going on. So we tried to avoid that situation.
Every businessman enjoying customer patronage, whether he be a baker, banker, or barber is conferring a public benefit, raising production, and reducing unemployment; businessmen earn their livelihood by producing products and rendering services where ever they are needed.
I really think there's no difference between an art piece made by a man and one made by a woman. Is it a good art piece or a bad art piece? Of course, if you're female, you're maybe dealing with different issues.
Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.
Where does one not find that bland degeneration which beer produces in the spirit!
There are new ways of producing food, film, clothing, and research that steer clear of using animals. Some of those products are functionally equivalent or even superior to what we're used to. Now corporations, legislatures, and other institutions are responding, and supporting these shifts, so we're seeing seismic changes throughout society.
A good writer knows that if her style and perceptions are really cooking, she can bring anything off. It's okay, of course, for novelists to depict bland, average families living bland, average lives in bland, average towns. But it isn't okay when those novelists don't outshine their bland, average subjects.
When you think of customer research, chances are you think of surveys. Used alongside other strategies, they can be an important way to learn more about your customer's needs, wants and habits.
The art of producing good music from a cultivated voice can be achieved by many, but the art of producing that music from the harmony of a pure life is achieved very rarely.
For me, music is my art and what I have dedicated my life to. For fashion designers, clothing is art. Just as much as a piece of music that I might write is a piece of art. Being able to merge the two industries on stage or at an event is really fun.
I'm really into the recycling of art. That one piece of art inspires another piece of art, which inspires another piece of art. I really like that idea.
Discovery still happens in the writing. You start in nonfiction with a whole lot more going for you, because all the discovery isn't waiting to be made. You've made some of it in the research. As you get deeper into a piece and do more research, the notes are in the direction of the piece - you're actually writing it.
Being vegetarian here also means that we do not consume dairy and egg products, because they are products of the meat industry. If we stop consuming, they will stop producing. Only collective awakening can create enough determination for action.
The market is so competitive. There are so many products that are similar. So we are forced to invest in innovative research in new products that are one or two years ahead of the market.
At the end of the day, customer choice is essential. And we don't make products that compete with Apple, nor make products that compete with Google. Our customers come in both iOS and Android flavors, and I hope our customers can still buy the products they want to purchase wherever they want to purchase them.
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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