A Quote by Michael J. Gelb

Innovation is the creation and delivery of new customer value in the marketplace.

Michael J. Gelb

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Creation Customer Delivery Innovation Marketplace New Value

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Michael J. Gelb
American - Author
Born: 1952

To be successful, innovation is not just about value creation, but value capture.

Jay Samit

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Michael Martin Hammer

Trust and mutual value creation helps both employer and employee compete in the marketplace.

Reid Hoffman

Part of me thinks that innovation, real innovation in health care delivery, needs to happen from the bottom to the top.

Malcolm Gladwell

In business the 80/20 principle is behind any innovation, any extra value. It is an entrepreneurial principle, a formula for value creation utilized not only by entrepreneurs, but by most managers and organizations.

Richard Koch

The decision-makers should communicate the customer pictures and the logic of the strategies and actions. That communication allows employees throughout the organization to implement the strategies and actions, tweaking them appropriately in response to variations in the marketplace. It also allows employees to recognize information in the marketplace that contradicts the customer pictures, either because the pictures were not entirely correct or because customers have changed.

Barbara Bund

Innovation is the creation of the new, or the re-arranging of the old in a new way

Mike Vance

Over the last 25 years, the American free enterprise system created the most diverse video programming on earth with the best value for the customer. It is disappointing that the updated report relies on assumptions that are not in line with the reality of the marketplace.

Kyle E. McSlarrow

Boeing has won in the marketplace for 100 years because of innovation, and we need to continue to invest in innovation for the future. And our cash generation strength is what allows us to do that.

Dennis Muilenburg

Airbnb is creating a new marketplace for space and is facing many of the challenges that eBay faced back in 1998 when they created a new marketplace for goods.

Nathan Blecharczyk

We think Medicare Advantage is a key part of healthcare and is bringing some of the innovation - I think a lot of the innovation - back to that marketplace for seniors.

Kevin Brady

The ISS operates as the 'anchor customer' in low earth orbit to support new commercial space services, including delivery of cargo and, before long, crew transportation services.

Ellen Ochoa

The outside-in discipline requires that you have an explicit customer-based reason for everything you do in the marketplace. Managers need to create what I call "customer pictures," verbal descriptions of customers that highlight the key customer characteristics and make those customers come alive. Although managers never know as much about customers as they want and need to know, the outside-in discipline requires that they construct customer pictures anyway, basing the pictures on whatever hard data they have plus hypotheses and intuition.

Barbara Bund

We strive to hire and retain only those who embrace our MBM® Guiding Principles, which encompass integrity, compliance, value creation, Principled Entrepreneurship, customer focus, knowledge, change, humility, respect and fulfillment.

Charles Koch

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

We've invented a new marketplace. There was no easy way to rent a person's bedroom over the Internet or book a vacation rental over the Internet. There was no guidebook for us to turn to as we defined this new marketplace.

Joe Gebbia

A Quote by Michael J. Gelb

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