A Quote by Michael J. Silverstein

Completely understand the customer by seeking an intense, complete and empathetic understanding.

Michael J. Silverstein

Quote Topics

Complete Customer Empathetic Intense Seeking Understand Understanding

Quote Author

Michael J. Silverstein
American - Author
Born: 1955

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours.

Jeffrey Gitomer

I mean, at the simplest level, my entire background was in marketing, which largely is about understanding a customer, being able to be intuitive, being able to be empathetic.

Marc Randolph

People don't want to be understood - I mean not completely. It's too destructive. Then they haven't anything left. They don't want complete sympathy or complete understanding. They want to be treated carelessly and taken for granted lots of times.

Anne Morrow Lindbergh

If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn't organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job.

Clayton M. Christensen

The perspective of people who truly believe that abortion is wrong. I understand that, I'm empathetic to that, I get it. But the place where I think we need to come to some kind of an understanding is that... you have your ability to have your own beliefs but the government doesn't play a role in that.

Katie Hill

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Edna St. Vincent Millay

And as such, we need to be empathetic and understanding.

Linda D. Thompson

There is an Arabic proverb which says that "Peace comes from understanding, not agreement." Agreements are more easily broken than made; but understanding never. It is urgent, therefore, and in the interest of peace, that there be better understanding among nations. As people we are one, seeking the same goal. As nations, we lose each other down the different paths we choose to fulfill our national objectives. that is why we must understand each other better.

King Hussein I

That got me a look so intense I was unable to interpret it - like the way cats sometimes fix on you. What they mean by the look is completely beyond understanding; but it's meant for you, you alone.

Donald James

My aspiration is that M&M become one of the most customer-centric organizations in the world. If we focus on understanding our customers, we will be able to develop customer-centric innovations.

Anand Mahindra

When I'm with you, my world is complete. When I touch you, I understand the meaning of life. When I lost you, I completely shattered. You. Own. Me.

Abbi Glines

I probably became more understanding and empathetic about 'The Bachelor,' and why people are on it, than I was the first 10 years of the show when I was married, because I really do understand how hard it is out there, how hard it is to meet somebody that you really have a connection with.

Chris Harrison

At sunrise everything is luminous but not clear. It is those we live with and love and should know who elude us. You can love completely without complete understanding.

Norman Maclean

It is the duty of the human understanding to understand that there are things which it cannot understand, and what those things are. Human understanding has vulgarly occupied itself with nothing but understanding, but if it would only take the trouble to understand itself at the same time it would simply have to posit the paradox.

Soren Kierkegaard

Big Data will spell the death of customer segmentation and force the marketer to understand each customer as an individual within eighteen months, or risk being left in the dust.

Ginni Rometty

Understanding the times means understanding the course of history and civilization, as well as understanding the present situation. If we understand how God guides the development of human history, we can begin to understand the therapies needed to correct the problems of our times.

James B. Jordan

A Quote by Michael J. Silverstein

Quote Topics

Quote Author

Related Quotes

Related Authors