A Quote by Michael O'Leary
People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.
Related Quotes
You love me,” he said. “That’s all I need to know.” “You always say the right thing,” Savannah told him, her eyes so filled with love that he almost wept. “Sometimes it takes you awhile to get to it, but you always get there, and what you say is always worth waiting for.
They know that people need witches; they need the unofficial people who understand the difference between right and wrong, and when right is wrong and when wrong is right. The world needs the people who work around the edges. They need the people who can deal with the little bumps and inconveniences. And little problems. After all, we are almost all human. Almost all of the time.
When you are young, you need to know the reality because when you are in your bubble, you believe that, always, all you do is right. And sometimes you need people who say, 'Hey, come on, what happened with you?'
What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
I think most women, we have intuition. We always know what we always want to find out. We always want to be wrong, and we hate when we're right at the end of the day. People say we love to be right. That's not true. We don't like to be right, because usually we know when it's the truth.
The Customer isn't always right. Sometimes the customer is an a**hole. That's the first rule of retail.
You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.
Sometimes when I walk into one of my own stores, I look at the display and say, "This looks so good - I want to buy it." Yet other times I walk in and the displays and mannequins will be all wrong, and I don't want to buy anything. When a customer walks into a store, she's looking for inspiration. So I'm tuned in to people, and I care about what they need and who they are.
All managers make decisions, and sometimes they are right, and sometimes people say they are wrong.
The customer is always right...even when they're wrong.
A lot of times, people need to vent to people and know that what they're telling you is not going to be shared with anyone else. Or they know you're going to give them 'the real.' Just being truthful to them when they're right, they're right, and when they're wrong, they're wrong.
I am being very humble about the Arab Spring. There's kind of a competition out there, you might have noticed, of who can be the first to say the Arab Spring is going to fail. Everyone says, "I told you so, I told you so about the Muslim Brotherhood." I have no desire to tell anyone anything. I don't know. I'm just listening, watching. It may turn out all these people are right, they may be wrong. They may be right this year and wrong next year, by the way. I'm just trying to listen day to day, figure it out.
We always know, we always know, which is the right way to go, and which is the wrong way to go. Sometimes, the wrong way is easier to go, or more satisfying, and so we choose that way instead of the right one and we justify it with complicated wordplay and such; but we are only kidding ourselves.
I'm sure you get the best out of people if you look for the best in them. People don't need to be told when they've done something wrong - they know it without having to be told.
Maturity is humility. It is being big enough to say, "I was wrong." And, when he/she is right, the mature person need not experience the satisfaction of saying, "I told you so."
Right or wrong, the customer is always right.
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