A Quote by Mike Braun
Constituent services for Hoosiers are like customer service was to me in the private sector.
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It's just the banks who are the latest target of the American socialist left. There is a war on the entirety of the private sector. It is the private sector that employs most of you, that services most of you, that creates the economic prosperity that our nation has enjoyed - and there is a war on that private sector, and it's being waged from the Oval Office, and its foot soldiers are on Wall Street and in other cities around the country.
I'd like to have another opportunity to serve. I believe in service. I enjoy it. I also like coming and going, you know, because I think that my private-sector life has contributed to how I think about public-sector challenges and what I do in the public sector.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
I believe that "government", as we know it today, should pull out of most things except for law enforcement and justice, national defense and foreign policy, and let the private sector, a "Grameenized private sector", a social-consciousness-driven private sector, take over their other functions.
In World War II, the government went to the private sector. The government asked the private sector for help in doing things that the government could not do. The private sector complied. That is what I am suggesting.
Most customer service people are great. It's that one customer service person from hell that drives me crazy!
Private sector labors unions continue to suffer losses in their membership while public sector and service unions grow.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
Living standards in both the public and private sector have to be brought down. The private sector has to sell more abroad and consume less at home. The government sector has to get closer to just spending what it can collect in taxes.
The biggest difference between the private sector and public sector is in the private sector, there's a sense of urgency because you have customers and you have competitors. Whereas in government, one of your major objectives is to not make any really big mistakes.
We need the private sector to succeed, because if the private sector succeeds, America succeeds. Because it's not the government that produces jobs, it's the private sector.
What outsourcing causes - what it's caused by, rather. I understand, for instance, how to read a balance sheet. I happen to believe that having been in the private sector for twenty-five years gives me a perspective on how jobs are created - that someone who's never spent a day in the private sector, like President Obama, simply doesn't understand.
I favor a system where students in publicly funded institutions make a commitment: if they do well in the private sector, they will revert a certain percentage of their income to the education sector; and if they devote some years to public service, their debt will be forgiven.
I focused on jobs. I built private sector jobs all my life. That's what the race was about. Who was going to build private sector jobs? My opponent who never had one? Or me? That's why I won last night.
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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