A Quote by Nick Wooster
In Japan, the attention to detail in customer service is an experience that is unlike anywhere else. It's really quite special. I think everyone who's interested in fashion would do well to take a trip to learn about presentation and the way the merchandise is handed to you. These are skills that no one really thinks about.
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I think a lot of people would assume that my job is more about supermodels and naked ladies and all that, and no, it's just really about fashion, merchandise and customers. So the obviously sexy parts - you get to go to the fashion show and all that stuff. It's really just business. That's my story. I'm sticking to it.
The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
I've found that I really don't like - as most people don't about school that there are subjects which are necessary to learn but you don't really want to learn on top of those ones that you do want to learn. So to take a class for me, a class or two on subjects that I'm really, really interested in and curious about would be awesome.
I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.
The lesson that I would hope everyone would learn quite early in their career is don't take it personally. Whatever it is that happens, you're accepted for a role or rejected for a role of whatever, don't take it personally. It's part of the business and the person that is either hiring or firing-that's their business. That's what they are there for and it has nothing to do with how you feel about ... It has to do with someone else's perception of should you do this particular part, so just don't take it personally,. The business is really about rejection, so don't take it personally.
I had a really good time with Martha Stewart, who also is somebody I really admire a lot. I've learned a lot from her and I think all of America has, about attention to detail and using fresh ingredients and making things beautiful and special.
Architecture is really about well-being. I think that people want to feel good in a space... On the one hand it's about shelter, but it's also about pleasure. The intention is to really carve out of a city civic spaces and the more it is accessible to a much larger mass in public and it's about people enjoying that space. That makes life that much better. If you think about housing, education, whether schools and hospitals, these are all very interesting projects because in the way you interpret this special experience.
Before I really became interested in fashion, all I would look at in a fashion magazine was the ads. It only dawned on me recently that just looking at the ads really doesn't teach you everything you need to know about the fashion world.
I'm quite interested in doing a film about fashion. As someone with no fashion taste whatsoever, I think it would be good for me.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Influence is a very unpleasant subject and I deal with it in a maybe irresponsible way, which is to really ignore it. It would be a nightmare if we started to really think about it; it would tie our hands, it would tie everyone else's hands.
I think the sign of complacency in the stock market is when people don't worry. At the moment, everyone worries about everything. They worry about geopolitical risk, about political risk, they worry that the markets are too high. The time to really worry is when everyone thinks that markets are going up and everything is going really well.
There's an attention to detail that you learn in the video room that, I don't want to say you can't get anywhere else, but it's a huge part of their foundation.
I know quite well that one needs ridiculous, mad situations like that; one can't write really well about anything else. Why was that old fellow such a marvelous propaganda technician? Because he had so many insane, excruciating things to get excited about. You've got to be hurt and upset; otherwise you can't think of the really good, penetrating, X-rayish phrases.
The dot stands for 'detail' - always be paying attention to detail. I feel that people take you as serious as you take yourself. I spent a lot of time working on my craft, developing my style, and after I came out of my little incubation, I promised that I would pay attention to detail.
When I was driving home, I just thought about the word 'special'. And I thought the last person who said that about me was my Aunt Helen. I was very grateful to have heard it again. Because I guess we all forget sometimes. And I think everyone is special in their own way. I really do.
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