A Quote by Nico Santos

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.
Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
Getting 10,000 listeners for a free podcast novel is a lot easier than selling 10,000 hardcover novels at $25 a pop.
I can play the main stage at the Newport Folk Festival in front of 10,000 people and do all the gigs and stuff I want to do. Then I can go home and get toilet paper on a Sunday morning and not get hassled.
You can't put toilet paper in the toilet [in the space ship], so there's a separate vacuum can in front of you on the wall and when you're done, you put the toilet paper in there and seal that up.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
One of the most jolting days of adulthood comes the first time you run out of toilet paper. Toilet paper, up until this point, always just existed. And now it's a finite resource, constantly in danger of extinction, that must be carefully tracked and monitored, like pandas?
House Republicans are flimsier than toilet paper, except toilet paper actually has use. They're so pathetic.
If the entire week is a battlefield, reading the Bible is sort of like that parachute with the box of reserves that come in the middle of the war: food and water and the toothbrush and toilet paper.
Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.
My grandmother was divorced, and she had 10 children herself. She never finished high school. She started selling lace on the side of the road and then grew that into a multimillion-dollar business - a retail store selling mostly furniture and appliances.
If any PC manufacturer has made money selling PCs retail in the last 10 years, I'd like to know who they are.
Toilet paper - and no baby wipes - in the bathroom. If they're using dry paper, they aren't washing all of themselves. It's just unclean. So if I go in a woman's house and see the toilet paper there, I'll explain this. And if she doesn't make the adjustment to baby wipes, I'll know she's not completely clean.
Like when I'm in the bathroom looking at my toilet paper, I'm like 'Wow! That's toilet paper?' I don't know if we appreciate how much we have.
When you have a TV show, and you're selling out 10,000 seats or whatever the hell it is, it's not that it becomes easy. It's just that's what your life is like.
Future generations are going to look at the way we make toilet paper as one of the greatest excesses of our age. Making toilet paper from virgin wood is a lot worse than driving Hummers in terms of global warming pollution.
As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.
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