A Quote by Oscar Munoz

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

Oscar Munoz

Quote Topics

Customer Customer Service Desires Found Industry Least Many Needs One Of The Things Out Over Price Service Them Things Think

Quote Author

Oscar Munoz
American - Businessman
Born: 1959

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Edna St. Vincent Millay

Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

Richard Branson

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Fabrizio Moreira

The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!

Susan Ward

I can't give a formula for how to spread joy, but I know that the source of the joy is one's own joy, and that that is not distinct from pleasure and fulfillment of desires. So I ask: What makes me feel alive? What is the expression of my inner wild? What would really feel good? What if what makes me feel alive leads me toward the deeper joys, which are found in generosity and service, in creating things that are beautiful to me? Maybe the world needs more of that. How many petroleum company executives are doing their work because it's beautiful to them? Not very many, I bet.

Charles Eisenstein

I've been in the service industry. I've bar-tended. I've waited tables, and I've worked at pizza places; I've made pizza. I've had a lot of jobs, and many of them were in the food service industry.

Jon Favreau

You have to have a product or service that offers customers a unique advantage over the competition. Some people think it has to be price, but only one person can have the lowest price, and the person with the lowest price isn't necessarily the most successful.

Cameron Johnson

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

Howard Schultz

Rebirth is inevitable so long as one has desires. It is like taking the soul from one pillow-case and putting it into another. Only one or two out of many men can be found who are free from all desires.

Sarada Devi

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

Ken Blanchard

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Sanjay Kumar

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

Most customer service people are great. It's that one customer service person from hell that drives me crazy!

Jon Jones

Demonstrate to your customer the difference between price and cost. The price is what it takes to purchase the item. The cost is the amount the customer eventually pays. They are not the same.