A Quote by Patrick Lencioni

Empty values statements create cynical and dispirited employees, alienate customers, and undermine managerial credibility.

Patrick Lencioni

Quote Topics

Create Credibility Customers Cynical Employees Empty Statements Undermine Values

Quote Author

Patrick Lencioni
American - Writer
Born: 1965

The reality is that most companies are not about any values at all - they are about making money. It is extremely rare for a business to stand for anything because most businesses don't want to alienate potential customers, and if you believe in anything you are going to alienate someone.

Jerry Greenfield

Loyal employees in any company create loyal customers, who in turn create happy shareholders.

Richard Branson

MyPillow believes all lives matter and values all our employees and customers, treating them like family.

Mike Lindell

If you destroy the credibility of those people or institutions that could undermine your own, you create an opportunity for your voice, however irresponsible or misleading it may be, to gain traction.

John Yarmuth

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.

Robert Kiyosaki

Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.

Yvon Chouinard

Products, profits, and paychecks are not enough anymore. These days, society cares how you treat your own workers. Customers want to know you promote the same values inside your walls as you do outside; job hunters want to know you care about them before they send in an application. Your culture is your brand. You need to create an organization where your employees believe in what you do.

Linda Rottenberg

What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.

Anne M. Mulcahy

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Herb Kelleher

One of the great strengths of American culture is this empowerment of individual, is the individual being able to be entrepreneurial, create new things. But you create a whole group of people to make great companies. It's employees and investors and customers and partners. The fabric of society, of a network of relations, is key to being successful.

Reid Hoffman

I do think that it's really important for leaders of countries to be very clear and careful in the statements they make because their words are weighed extremely carefully by other countries, and you have to create a continuity of seriousness and of credibility in order to be able to be taken seriously and get things done.

John F. Kerry

The number one use case for social media among our customers is around innovation - innovating with employees and with customers. For most businesses this is going to deliver the highest ROI.

Sandy Carter

Intuit's mission, values, and culture of innovation set us apart as a great place to work. Our 8,000 employees are innovators and entrepreneurs that are inspired by the important work they do that is delighting customers and improving the financial lives of millions of people.

Brad D. Smith

Industry suffers from the managerial dogma that for the sake of stability and continuity, the company should be independent of the competence of individual employees.

Edsger Dijkstra

Your number one customers are your people. Look after employees first and then customers last.

Ian Hutchinson

I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.

Oscar Munoz

A Quote by Patrick Lencioni

Quote Topics

Quote Author

Related Quotes

Related Authors