The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.
I grew up in a very small town in Scotland, a little place called Crieff which is beautiful and it's at the foothills to the highlands. It's a very beautiful part of the world. It's a small, I suppose quite conservative place.
The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.
The profitable part of the online business is very likely several years away. Entering the business because it's the hot topic of the day doesn't make a profitable business nor satisfied customers. That's why it will be a part of Nintendo's strategy, not the mainstay, as other companies are attempting to do. There still are too many barriers for any company to greatly depend on it.
I started my career counting diamonds and schlepping gold jewelry around the world. The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.
I think small business is struggling in New York City. It's a fantastic market, it's a very appealing market, there's lots of opportunity, at the same time it's a very difficult place to build a small business.
The part inside the ropes, the part where people decide if it's a good match or a bad match, that's the part that I take very, very, very, very, very seriously and that I respect the most.
It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.
I'm very, very strong on energy independence, as you know, and I think that's the most conservative position. And I have the most conservative position on that.
One in five of our customers books for business. But it's scaling very fast. As a result, we have tools for medium or small-sized companies to allow them set their price and give basic reporting functionality.
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
My parents are really conservative. My dad is Muslim, and my mom is the most conservative woman you've ever met. They're very aristocratic in the most quaint suburban way.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
I was never a very convincing social conservative, and always avoided associating myself with that part of the broader conservative movement.
In some movies you feel like you're a very small part of a huge machine. Whereas in the theater you can have a very small part, but you can still feel the weight and the gravity of it. Given the nature of theater, it's a more concentrated and quiet experience.
In some movies you feel like you're a very small part of a huge machine. Whereas in the theater you can have a very small part, but you can still feel the weight and the gravity of it. Given the nature of theater, it's a more concentrated and quiet experience