A Quote by Peter Drucker
Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Related Quotes
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.
There's nothing wrong with possessions; it's just that they have value to us only when we use them, engage them, and enjoy them. They're nouns that mean something only in conjunction with verbs. That's why wealth is so dangerous: if you're not careful you can easily end up with a garage full of nouns.
In short: if one has nothing of value to say, only that which is impure defilement, avoid them. They are masters of the dark. Of no use.
There's only one reason for my whole life, and that's art. Nothing else counts; nothing else gives me pleasure; nothing else gives me satisfaction.
Entrepreneurship is all about an idea that creates differentiated business value to one's customers. You must be able to convince your customers about the benefits that association with you or your products will give them. People are ready to pay if they are convinced about your services or products.
Most banks tell their customers that they only pay a small upfront fee for international payments. But in reality, customers pay much more.
There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.
Your children can be around you all day, but if you don't spend quality time with them and you don't pay attention to them and talk to them and listen to them, it doesn't matter that they're just around you.
Motivate them, train them, care about them, and make winners out of them... they'll treat the customers right. And if customers are treated right, they'll come back.
TV is such a success nowadays because it gives back in a way that features can't. If you go to a film, you only get two hours of great storytellers and performers, and you pay top dollar for that. If you're subscribing to premium channels and you're getting all of these amazing TV shows, and you're watching them as you want, where you want, when you want, on what you want, I think that is the "the golden era of TV" in what television shows are offering to audiences. We're giving them a lot more. It's quality.
More than half of all people filing income tax forms use someone else to prepare the forms for them. Then they have to sign under penalty of perjury that these forms are correct. But if they were competent to determine that, why would they have to pay someone else to do their taxes for them in the first place?
The only reason [not to use] perl is that some sysadmins don't allow software that they didn't pay for. By all means, let them send me money if it makes them feel better.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
Words belong to those who use them only till someone else steals them back.
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