A Quote by Phil Crosby

Quality has to be caused, not controlled. — © Phil Crosby
Quality has to be caused, not controlled.
Now, to take that which has caused us to create the world, and include it within the world we have created, is clearly impossible. This is why Quality cannot be defined. If we do define it, we are defining something less than Quality itself.
All the things I used to count on to get my music out there - record companies, they're all gone. And radio stations, they're gone - they're completely controlled by the government. If they're not controlled by the government, they're controlled by a programmer who's controlled by the government. Mainstream radio is suspect. You can't trust it.
The FDA calls certain substances "controlled." But there are no "controlled substances," there are only controlled citizens.
Expected outcomes contribute to motivation independently of self-efficacy beliefs when outcomes are not completely controlled by quality of performance. This occurs when extraneous factors also affect outcomes, or outcomes are socially tied to a minimum level of performance so that some variations in quality of performance above and below the standard do not produce differential outcomes
The police are controlled by the whites, the media are controlled by the whites, the army's controlled by the whites, what hope is there for change? Administration changes from underneath.
Debt is not caused by spending, it is caused by buying things that you don't pay for. Or, it's caused by cutting revenues that you don't offset ... by cuts in spending.
The Boer War occurred 37 years ago. Boer means farmer. Many criticized a great power like Britain for trying to wipe out the Boers. Upon making inquiry, I found all the gold and diamond mines of South Africa were owned by Jews; that Rothschild controlled gold; Samuels controlled silver, Baum controlled other mining, and Moses controlled base metals. Anything these people touch they inevitably pollute.
One of the keys to thinking big is total focus. I think of it almost as a controlled neurosis, which is a quality I've noticed in many highly successful entrepreneurs.
The Jews caused the war, the Jews caused the outbreak of thieving and robbery all over the country, the Jews caused the inefficiency of the navy
Europe resolved a great problem-the problem of the Zionist danger. The Zionists, who constituted a strong political party in Europe, caused much disorder there. Since they had a lot of property and controlled an empire of propaganda, they made the European governments helpless.
I'm gradually beginning to feel that we Chinese need to be controlled. If we're not being controlled, we'll just do what we want.
I am against resources being controlled by corporations, but that doesn't mean I want them controlled by the state.
To be controlled in our economic pursuits means to be controlled in everything.
Practice quality, and you get better at quality. But quality takes time, so by working solely on quality, you end up losing something else that's important - speed.
The magician to some degree is trying to drive him or herself mad in a controlled setting, within controlled laws.
If you listen to the political discourse in America today, you would think that all our problems have been caused by the Mexicans of the Chinese or the Muslims. The reality is that we have caused our own problems. Whatever has happened has been caused by isolating ourselves or blaming others.
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