A Quote by Richard Branson

We [Virgin Group] have been successful not by wasting time scrutinising our competitors but by looking at ourselves from the point of view of our customers do and seeking feedback through listening.

Richard Branson

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Been Competitors Customers Feedback Group Listening Looking Our Ourselves Point Point Of View Seeking Successful Through Time View Wasting Wasting Time

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Richard Branson
British - Businessman
Born: July 18, 1950

I've never gone into business to make money. Every Virgin product and service has been made into a reality to make a positive difference in people's lives. And by focusing on the happiness of our customers, we have been able to build a successful group of companies.

Richard Branson

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

Eric Yuan

I think it is going to be very difficult to be a company in silos. I think the game has changed. We won't define our success by looking at the competitors but at how satisfied are our customers, how engaged are our internal stakeholders, and how good is our product pipeline.

Michael Dell

We really don't look at our competitors. The market is big. If you focus too much on competitors, you can lose focus on the customer. If we make our customers happier, we are going to win.

Eric Yuan

We respect all of our competitors, and when I talk about our competitors, all of our competitors for entertainment time and leisure time.

Reggie Fils-Aime

We somehow believe that our point of view is superior, higher than those of the greatest minds either because our point of view is that of our time, and our time, being later than the time of the greatest minds, can be presumed to be superior to their times; or else because we believe that each the greatest minds was right from his point of view, but not, as he claims, simply right.

Leo Strauss

Our view is that younger customers love our digital offering, our mobile banking applications and so on. Older customers expect relationship managers and want much more personal attention in terms of their needs.

Uday Kotak

More than anything else, kindness is a way of life. It is a way of living and walking through life. It is a way of dealing with all that is-our selves, our bodies, our dreams and goals, our neighbors, our competitors, our enemies, our air, our earth, our animals, our space, our time, and our very consciousness. Do we treat all creation with kindness? Isn't all creation holy and divine?

Jean Maalouf

Our current use of time is not rational. There is therefore no point in seeking marginal improvements in how we spend our time. We need to go back to the drawing board and overturn all our assumptions about time.

Richard Koch

I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.

Oscar Munoz

We're all looking from the point of view of our own reality tunnels. And when we begin to realize that we're all looking from the point of view of our own reality tunnels, we find that it is much easier to understand where other people are coming from. All the ones who don't have the same reality tunnel as us do not seem ignorant, or deliberately perverse, or lying, or hypnotized by some mad ideology, they just have a different reality tunnel. And every reality tunnel might tell us something interesting about our world, if we're willing to listen.

Robert Anton Wilson

We measure our presence in generations; we cannot dig down ten thousand years and find our bones. Our arrival is scribed upon the line of history; it does not drift upon the winds of story, or float upon the shrouds of myth. We are still explorers and discoverers, seeking meaning through movement and examination. But we are coming to a time of listening. Our sweat and breath are now upon this land. Voices rise up, and we begin to hear the echoes in the stones.

Kent Nerburn

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Howard Schultz

In our daily lives, we see ourselves often in very reductive ways. I want to explore motion, change and flux, whether we are looking in the mirror or seeing ourselves in our surroundings. The singular view of self contradicts the act of living.

Doug Aitken

Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

Tony Hsieh

Listening is more than being quiet. Listening is much more than silence. Listening requires undivided attention. The time to listen is when someone needs to be heard. The time to deal with a person with a problem is when he has the problem. The time to listen is the time when our interest and love are vital to the one who seeks our ear, our heart, our help, and our empathy.

Marvin J. Ashton

A Quote by Richard Branson

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