A Quote by Robert Spector

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

Robert Spector

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Begins Believes Courtesy Customers Employees Everyone Great Great Service Nordstrom Service Showing Vendors

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Robert Spector
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Born: 1947

When a company gets bigger, when it begins to bring on employees, it naturally goes through this tendency of wanting to control, of wanting to build process - essentially to say not every one of our customers or employees has great judgment.

Marc Randolph

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

Tony Hsieh

I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

Tony Hsieh

Let your customers be your partners; let your vendors be your employees. What's necessary in this transformation more than anything else is courage and a willingness to change.

Safra A. Catz

MyPillow believes all lives matter and values all our employees and customers, treating them like family.

Mike Lindell

While other state governments stiff their vendors, close parks, delay tax refunds, and ignore unacceptably poor service levels, Indiana state employees are setting national standards for efficiency.

Mitch McConnell

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.

Robert Kiyosaki

Who are businesses really responsible to? Their customers? Shareholders? Employees? We would argue that it’s none of the above. Fundamentally, businesses are responsible to their resource base. Without a healthy environment there are no shareholders, no employees, no customers and no business.

Yvon Chouinard

Developing great employees attracts great customers.

Ron Kaufman

What do you really believe makes a difference in the company? For me it's really clear. It's about customers and employees. Everything else follows. If you take care of your customers and you have motivated employees, everything else follows.

Anne M. Mulcahy

Happy employees build great products, and they take care of customers.

Aneel Bhusri

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Lisa Gansky

Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.

Philippe Kahn

As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.

Ken Blanchard

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Herb Kelleher

Founding a company is a sheer act of will and tenacity in the face of immense skepticism from everyone - investors, customers, friends, family, and employees, to name a few.

Steve Blank

A Quote by Robert Spector

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