A Quote by Ron Kaufman

Preparation is good, but customers need results. — © Ron Kaufman
Preparation is good, but customers need results.

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Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.
If science is to progress, what we need is the ability to experiment, honesty in reporting results—the results must be reported without somebody saying what they would like the results to have been—and finally—an important thing—the intelligence to interpret the results.
Most people have a kind of survivor bias about luck. When something wonderful happens - when preparation meets opportunity, with excellent results - we think: 'How lucky!' But we don't usually acknowledge all the times when things just... fizzle out. All the times when preparation comes to nothing.
The results of "engaged" companies vs "disengaged" companies are staggering. Getting workers to be more engaging with their coworkers and customers can produce huge results.
If it's servicing a real need, that doesn't go away in a recession. If you're serving a true need, and if you have a loyal group of customers that are falling... As the world goes through a tough time, these customers will stay with you.
I Need a Good Book I need a good story. I need a good book. The kind that explodes Off the shelf. I need some good writing, Alive and exciting, To contemplate all by myself. I need a good novel, I need a good read. I probably need Two or three. I need a good tale Of love and betrayal Or perhaps an adventure at sea. I need a good saga. I need a good yarn. A momentous and mightily Or slight one. But with thousands and thousands And thousands of books, I need someone to tell me The right one. -John Lithgow
You have to have what your customers need because if you don't have what your customers need, you're not going to have customers.
If you wait for customers to tell you that you need to do something, you're too late. Good business leaders should be half a step ahead of what customers want, i.e. they don't actually quite know they want it. That's what innovation's about. With Plan A, we didn't wait for the consumers to tell us.
Success results when preparation meets opportunity.
I'll have spent most of the day before the match doing some preparation. That's a little bit like studying for your exams. You need to know the personalities involved, what the stories are surrounding the game and how they've come into this game. You do a lot of preparation. I like to go in knowing more than I need.
It's very hard to establish an economy of trustworthiness. The key is continuing to innovate and to keep your customers through innovation, because the customers can leave. But once you are a dominant player that continues to innovate and provide a good deal, customers will stay with you.
Customers are still setting the technology agenda. Not just you, our customers, but your customers as well. What more and more are telling you is what kind of services they need, and how and when they want those services delivered to them. And in fact, that is just the beginning.
I believe you have to learn how to win. And that just doesn't come from going out on the basketball court and playing. That comes from hours and hours of preparation, preparation before that game, preparation for the other team you are playing, mental preparation.
If you ask who are the customers of education, the customers of education are the society at large, the employers who hire people, things like that. But ultimately I think the customers are the parents. Not even the students but the parents. The problem that we have in this country is that the customers went away. The customers stopped paying attention to their schools, for the most part.
Before Google, I don't think people put much effort into the ordering of results. You might get a couple thouand results for a query. We saw that a thousand results weren't necessarily as useful as 10 good ones.
In business or in football, it takes a lot of unspectacular preparation to produce spectacular results.
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