A Quote by Ron Willingham

I have observed several hundred salespeople who were taught to use deceptive practices like 'bait and switch' and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.

Ron Willingham

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Abuse Alcohol Bait Been Behavior Countless Customer Customer Satisfaction Customers Deceptive Divorce Encouraged Games Had High Higher Hundred Incidence Industry Integrity Ironically Job Jumping Like Low Margins Negotiation Observed People Play Practices Productivity Profit Profit Margin Retention Salespeople Salesperson Same Satisfaction Sell Several Stressed Substance Substance Abuse Suffered Switch Taught Use Were

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Ron Willingham
Author
Born: 1932

I was brought up by a Victorian Grandmother. We were taught to work jolly hard. We were taught to prove yourself; we were taught self reliance; we were taught to live within our income. You were taught that cleanliness is next to Godliness. You were taught self respect. You were taught always to give a hand to your neighbour. You were taught tremendous pride in your country. All of these things are Victorian values. They are also perennial values. You don't hear so much about these things these days, but they were good values and they led to tremendous improvements in the standard of living.

Margaret Thatcher

One of the criticism I had about the Affordable Care Act is it made insurance so expensive that people who had it didn't even use it because their premiums were high. Their deductibles were high. Their copays were high.

Dan Donovan

When I was in high school, I had already kind of been working in the industry and had done a couple of acting jobs. There were definitely some girls that were either jealous or thought I was a snob. I was just trying to be a teenage girl and go to high school and have fun like everybody else!

Jillian Rose Reed

I was born and raised in the Midwest, where people were taught that decency and integrity and community were all important values. We were democrats with a little 'd.'

Theresa Rebeck

We're improving and taking our levels of customer satisfaction higher and higher....Our customers are happier than they were before.

Ralph de la Vega

My mother is the one who taught me to be a lady by her actions. I observed the way that she dressed and the way that she carried herself. And both my grandmothers, they were women of very modest means. But they were also ladies.

Michele Bachmann

All children in the '50s were taught manners, they were taught to say please and thank you, they were taught not to be rude. And I'm seeing some problems today where somebody's losing a job because they made fun of a fat lady that couldn't fit in the elevator. I mean that was the sort of thing that, when I was eight years old, my mother made it very clear to me that that was not okay to say that kind of stuff.

Temple Grandin

My parents always encouraged me and I had a good home life. We were always taught to respect things and other people. It's so different today, because children are just not taught the right way.

Betty Cuthbert

From the very beginning, we were all a hundred and ten percent about the music, from the very early days when we could barely play our instruments, and we were just covering other people's songs when we were in high school.

Ed Kowalczyk

All about us were people. Perhaps a hundred. Men. Experience had taught me that humans were cruelest when segregated by sex, and the cold feeling in the pit of my stomach became led. What had I let myself in for?

C.S. Friedman

When ever Buddhism has taken root in a new land, there has been a certain variation in the style in which it is observed. The Buddha himself taught differently according to the place, the occasion and the situation of those who were listening to him.

Dalai Lama

Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.

Jeffrey Pfeffer

When you were young, you thought time was a burden, something to be discharged as fast as possible so you could be grown-up. But it was such a bait-n-switch – when you were an adult, you came to realize that minutes and hours were the single most precious thing you had.

J.R. Ward

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey.

Jeffery Taylor

High calls low and low calls high. I tell you, if you were in such dire straits as I was, you too would elevate your thoughts. The lower you are, the higher your mind will want to soar.

Yann Martel

Every time I started a business and the people told me I was an idiot, I ended up making a lot of money. Si Redd used to say me, "Boy, you gotta be where they ain't." What that means is that you find areas of low competition because high competition means lower margins, and lower margins mean less profit. So we were always looking for places where we can be unique. If the thinking is out-of-the-box, people may not understand because they have not seen it before... Therefore you are an idiot.

Bob Davids

A Quote by Ron Willingham

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