A Quote by Ronald Kessler

The truth is that no internal reviews or congressional hearings will change the Secret Service's broken management culture. It needs better leadership.

Ronald Kessler

Quote Topics

Better Broken Broken Man Change Congressional Culture Internal Leadership Management Needs Reviews Secret Secret Service Service Truth Truth Is Will

Quote Author

Ronald Kessler
American - Journalist
Born: December 31, 1943

Because we've always done it that way.' During my 12-year tenure as a special agent with the U.S. Secret Service, I heard those words all too often. The agency, in my experience, has an entrenched management culture resistant to change.

Dan Bongino

You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

Lou Gerstner

Fixing culture is the most critical ? and the most di?cult ? part of a corporate transformation… In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

Lou Gerstner

To reform the Secret Service, the agency needs a director from outside the agency who will be immune from that culture and not beholden to entrenched bureaucrats within the agency.

Ronald Kessler

Creating the culture of burnout is opposite to creating a culture of sustainable creativity. This is something that needs to be taught in business schools. This mentality needs to be introduced as a leadership and performance-enhancing tool.

Arianna Huffington

The Secret Service hates to complain about something. They're secret by nature. They're not boastful; they don't like to be in the limelight. And therefore, they need middle management, i.e., a Cabinet-level person, to be their advocate, to Congress, to the White House, to ensure that they have adequate funding.

Jeh Johnson

Service standards keep rising. As competitors render better and better service, customers become more demanding. Their expectations grow. When every company's service is shoddy, doing a few things well can earn you a reputation as the customer's savior. But when a competitor emerges from the pack as a service leader, you have to do a lot of things right. Suddenly achieving service leadership costs more and takes longer. It may even be impossible if the competition has too much of a head start. The longer you wait, the harder it is to produce outstanding service.

Bill Davidow

Culture matters. Of course, if physicians are rewarded or penalized for their service and results, the culture will change. But the key values we doctors are being pressed to embrace are humility, teamwork, and discipline.

Atul Gawande

I believe a great company, whether improving a sector or creating a new one, needs to have an excellent product or service at its core; needs strong management to execute the plan and a good brand to give it the edge over its competitors. Providing quality service, combined with value for money and in an innovative way ensures you offer real value - and finally to be responsible to society and the planet.

Richard Branson

Going back to the moon is not visionary in restoring space leadership for America. Like its Apollo predecessor, it will prove to be a dead end littered with broken spacecraft, broken dreams and broken policies.

Buzz Aldrin

I am often asked about the difference between 'change management' and 'change leadership,' and whether it's just a matter of semantics. These terms are not interchangeable.

John P. Kotter

The one thing I will say is management is management. Culture is culture. You have to have a formula for those things. You have to believe in what you do and how you do it, but then you go to different environments and you have to be willing to adapt. You have to be willing to tweak things based on where you are.

Pete Lembo

In 1980, a young Senator Al Gore held the first Congressional hearings on global warming.

Eric Schneiderman

Holding Congressional hearings is the purview of the majority, and during the first years of the Obama administration, Democrats could not be bothered.