A Quote by Roy H. Williams

The first step in exceeding your customer's expectations is to know those expectations.

Roy H. Williams

Quote Topics

Customer Exceeding Expectations First First Step Know Step Those Your

Quote Author

Roy H. Williams
American - Businessman

If I fulfill YOUR expectations, how am I going to transform you? I have to DESTROY your expectations. I have to destroy the very mind that creates those expectations. If you come to me, never come with expectations, otherwise you will be disappointed - because I have no obligation to fulfill your expectations in any way. In fact, if I see that there are some expectations, I do things DELIBERATELY to destroy those expectations. That is the price you have to pay to be with me.

Rajneesh

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

W. Edwards Deming

Quality that significantly exceeds the customer's expectations doesn't seem to pay off. This 'delight the customer' stuff isn't rewarding. One has to be careful about delighting customers too often, because it sort of reshapes customer expectations.

Tahl Raz

The shortest path to exceeding expectations doesn't generally pass through meeting expectations.

Ward Cunningham

Meeting expectations is good. Exceeding expectations is better.

Ron Kaufman

Reputation is fine but you have to keep justifying it. In a sense, it makes it harder because people's expectations of you are higher. So, you have to fulfill those expectations. Or, try to exceed those expectations. But, it becomes more difficult as time goes on.

Derek Jacobi

I got my first job by exceeding expectations.

Gwen Ifill

I'm aware of how pop culture really infiltrates your expectations in a way that even if you think you're savvy about pop culture, it's so hard not to have these expectations of what a relationship should be. So I constantly feel like I have to bat those expectations down.

Kim Gordon

Do you think that we're products of our environments? I think so, or maybe products of our expectations. Others' expectations of us or our expectations. I mean others' expectations that you take on as your own. I realize how difficult it is to seperate the two. The expectations that others place on us help us form our expectations of ourselves.

Wes Moore

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Oscar Munoz

If your expectations aren't to be the best, then... you know, nobody rises to low expectations.

Chip Kelly

I don't burden myself too much with others' expectations - or even my own expectations. I think your happiness grows in direct proportion to your acceptance, and in inverse proportion to your expectations. It's just a matter of putting one foot in front of the other - or doing the next right thing, so to speak.

Michael J. Fox

If you don't know, then it's all right. There need not be any expectations. If there are no expectations, then you are free. If you expect, then you are in bondage. Choose whatever you want. Expectations are never fulfilled.

H. W. L. Poonja

Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.

Richard Branson

The challenge we face as a government is meeting expectations - not specific expectations, but the larger expectations: things that need to be changed and that Narendra Modi will do it as though he has a magic wand.

Nirmala Sitharaman

To exceed the expectations of others, we must first raise expectations of ourselves.

Robin Crow

A Quote by Roy H. Williams

Quote Topics

Quote Author

Related Quotes

Related Authors