The media is the only business in the world where the customer is always wrong. If you're a news consumer, if you're a customer, and you complain to them, they will tell you that you are not sophisticated enough to understand what they do, and they're tell you to go listen or watch somewhere else. They're not even really doing the news for you. They're doing news for other journalists and other people in government because that's their real audience.
What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.
When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'
You can never go too far wrong by thinking like a customer who’s new to the business.
We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.
The customer is always right' may have become a standard motto in the world of business, but the idea that 'the audience is always right,' has yet to make much of an impression on the world of presentation, even though for the duration of the presentation at least, the audience is the speaker's only customer.
It’s wrong to hate. It always has been wrong and it always will be wrong! It’s wrong in America, it’s wrong in Germany, it’s wrong in Russia, it’s wrong in China! It was wrong in two thousand B.C., and it’s wrong in nineteen fifty-four A.D.! It always has been wrong, and it always will be wrong!
The customer is always right...even when they're wrong.
I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.
Just about any growth company is going to need smart salespeople, account and project managers, business development, marketing, operations, customer service, content creation, communications, analytics, and social media.
Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business.
If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.
People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.